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Library Information Associate

Please see Special Instructions for more details.

In your cover letter, please describe how your qualifications and experience are a good fit for this position.

Position Details

Position Information

Title Library Information Associate
Department Libraries - Delivery, Description & Acquisitions (1703)
Location Main Campus
Position Summary

The Library Information Associate (LIA) utilizes high-level problem solving skills to process complex interlibrary loan and document delivery requests, including interpreting library policies and procedures. The LIA also coordinates the work of student employees on Sundays. Furthermore, this position provides excellent customer service, including taking a proactive approach to meeting customer need and initiating effective interventions that result in customer satisfaction.

WORK HOURS:
Sun: 9:00am-6:00pm; Mon-Thur: 8:00 am-5:00 pm.

Staff may be required to change work schedules on occasion, to fill in behind evening staff to meet the needs of library customers.

Visit the University Libraries website to learn more about us.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state retirement plan; access to UA recreation and cultural activities; and more!

The University of Arizona has been listed by Forbes as one of America’s Best Employers in the United States and WorldatWork and the Arizona Department of Health Services have recognized us for our innovative work-life programs. For more information about working at the University of Arizona, please click here.

The University of Arizona is an equal opportunity employer providing equal opportunity for women, minorities, veterans and individuals with disabilities.

Duties & Responsibilities

Interlibrary Loan Borrowing Services:

  • Processes complex interlibrary loan borrowing and document delivery requests from University of Arizona users. Requires a high level of problem solving, including interpreting policies and procedures.
    • Utilizes multiple systems such as ILLiad (interlibrary loan and document delivery management software), WorldCat/OCLC, Docline, the UA Library online catalog, and a variety of UA online databases (ProQuest, IEEE Xplore, Science Direct).
    • Assesses competencies of Access and Information Services staff responsible for searching interlibrary loan borrowing requests. This includes observation or random sampling and providing feedback.

Interlibrary Loan Lending and Production Area Services:

  • Processes interlibrary loan lending requests from external libraries.
    • Utilizes multiple systems such as ILLiad (interlibrary loan and document delivery management software), WorldCat/OCLC, the UA Library online catalog, and a variety of UA online databases (ProQuest, IEEE Xplore, Science Direct).
    • Prints pull slips, which includes verifying billing and local catalog information.
  • On Sundays, supervises student employees responsible for tasks related to interlibrary loan, document delivery and streaming media. This includes coordinating and directing their work.
    • Creates streaming media links in Panopto for incoming requests.

Customer Service:

  • Responds to customer inquiries, and provides reference assistance applicable to DDA services.
  • Educates customers to be self-sufficient using DDA services, including submitting requests, renewing material, and copying video content in Panopto from one D2L course to another.
  • Downloads files following supplier’s policies and delivers to the customer.

  • Actively participates in library-wide and department meetings, discussions, decision making, projects, and training sessions.
  • The UA Libraries support the UA’s diversity and inclusiveness strategic initiatives designed to create an inclusive environment for all faculty, staff, and students. The candidate is expected to support diversity and inclusiveness efforts in the department and college.
  • Other duties as assigned.
Knowledge, Skills, & Abilities
  • Ability to interpret information from various types of reference sources (i.e. library catalog, indexes, search engines) and extract data from these sources using various search criteria.
  • Ability to evaluate individuals based on established expectations and goals.
  • Excellent interpersonal and communication skills, both written and verbal, including developing and maintaining good working relationships.
  • Initiative, optimism, flexibility, and follow through.
  • Excellent analytical, time management, organizational, and problem-solving skills.
  • Ability to work with a high level of accuracy and attention to detail.
  • Ability to acquire and apply new technology skills.
  • Ability to work in a highly collaborative and inclusive environment, one that values and leverages the benefits of diverse perspectives.
  • Positive attitude and strong demonstration of Our Values: Collaboration, Continuous Learning, Diversity, Innovation, and Integrity.
Minimum Qualifications
  • Demonstrated customer service skills including taking a proactive approach to meeting customer need, assisting customers, coordinating with peers in order to effectively meet customer need, and initiating effective interventions that result in customer satisfaction.
Arizona Board of Regents Minimum Qualifications

Bachelor’s degree AND two years related library experience; OR six years related library experience; OR, any equivalent combination of experience, training and/or education approved by Human Resources.

Preferred Qualifications
  • Previous experience and working knowledge of interlibrary loan processes and systems, including management systems (ILLiad, Docline, OCLC/Worldcat).
  • Demonstrated proficiency in the use of Microsoft Office Suite (Word, Excel, and Outlook).
  • Experience coordinating a service including assessing the service for efficiency, effectiveness and meeting operational goals.
  • Experience directing the work of others.
Full Time/Part Time Full Time
Number of Hours Worked per Week 40
Job Category Administrative and Professional
Benefits Eligible Yes - Full Benefits
FLSA Exempt
Posted Rate of Pay $30,000 - $38,000
Type of criminal background check required: Name-based criminal background check (non-security sensitive)

Posting Detail Information

Posting Number S24761
Number of Vacancies One
Desired Start Date
Position End Date (if temporary)
Limited to Current UA Employees No
Contact Information for Candidates

Krissandra McNeill
klmcneill@email.arizona.edu

Open Date 03/16/2018
Review Start Date 04/02/2018
Close Date
Open Until Filled Yes
Special Instructions to Applicant

In your cover letter, please describe how your qualifications and experience are a good fit for this position.

Quick Link for Internal Postings http://uacareers.com/postings/27392
Diversity Statement

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. We translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we encourage diverse candidates to apply, including people of color, women, veterans, and individuals with disabilities. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Where did you first learn about this position?
    • Arizona Daily Star
    • Arizona Republic
    • ArizonaDiversity.com
    • Careerbuilder.com
    • Chronicle of Higher Education
    • Department of Economic Security (DES)
    • Diverse Issues in Higher Education
    • HigherEdsJobs.com
    • Hispanic Outlook in Higher Education
    • Indeed.com
    • InsideHigherEd.com
    • Jobing.Com
    • LinkedIn
    • Local Job Banks
    • Pima County One-Stop
    • Professional Conference
    • Professional journal/publication
    • Referred by UA Employee
    • Invited by Dept to Apply
    • UA Website
    • Other
  2. * Do you have Bachelor's degree AND two years related library experience; OR six years related library experience; OR, any equivalent combination of experience, training and/or education?
    • Yes
    • No
  3. * Provide a specific example of a recent problem you have resolved. Tell us about the specific problem and the process you used to arrive at a solution. Tell us how you communicated the solution to others.

    (Open Ended Question)

  4. * Provide a specific example demonstrating your customer service skills. Tell us about the specific interaction and the outcome. What did you learn from this customer interaction?

    (Open Ended Question)

Documents Needed to Apply

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents