Outreach Counselor, Senior (Part Time) (Multiple Positions)

Position Details

Position Information

Title Outreach Counselor, Senior (Part Time) (Multiple Positions)
Department Network for Info Counseling (4208)
Location University of Arizona Health Sciences
Position Summary

The Outreach Counselor, Senior is a member of ASHLine’s clinical team that offers online and telephone-based coaching for the treatment of tobacco dependence among a caseload of clients. The purpose is to provide brief, minimal or intensive evidence-based treatment for tobacco dependence as needed following program policies and procedures, participating in ongoing training, responding to assigned tasks, and meeting expectations around defined quality assurance standards.

Additionally, the successful candidates will also contribute towards the development of quality coaching programs using most up-to-date, evidence-based, best practices. The Outreach Counselor Senior also promotes client-centered engagement through active tailoring of services around unique biological, psychological and social needs. The Outreach Counselor, Senior, must provide a friendly response to all calls and be responsive to real time customer feedback.

Candidates selected for this position will work in flexible shifts Monday through Thursday from 7:00 a.m. to 8:00 p.m. and Friday from 7:00 a.m. to 6:00 p.m. Shift hours change relative to the needs of the program and could throughout the year.

We are particularly interested in individuals to cover within the shifts from 11:30 AM –8 PM, primarily, but not limited to 4 PM – 8PM. The Outreach Counselor, Sr, reports directly to Clinical Team Supervisor who is overseen by the Manager of Clinical Services.

The Mel and Enid Zuckerman College of Public Health supports the UA’s diversity and inclusiveness strategic initiatives designed to create an inclusive environment for all faculty, staff, and students. The candidate is expected to support diversity and inclusiveness efforts in the department and college.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state retirement plan; access to UA recreation and cultural activities; and more!

The University of Arizona has been listed by Forbes as one of America’s Best Employers in the United States and WorldatWork and the Arizona Department of Health Services have recognized us for our innovative work-life programs. For more information about working at the University of Arizona, please click here.

Duties & Responsibilities
  • Conduct thorough assessment interviews as needed for prioritizing treatment planning to ASHLine callers, which includes assessing for and determining eligibility for benefit programs.
  • Manage a caseload of clients providing participant centered evidence-based brief, minimal or intensive tobacco dependence treatment services as needed.
  • Maintain a high level of proficiency in treating tobacco dependence. Attend and actively participate in training sessions, staff meetings. Attend to and incorporate clinical feedback as needed. Closely adhere to treatment manuals and protocols that incorporate evidence based skill building such as client-directed approaches, motivational interviewing and cognitive behavioral therapy.
  • Maintain established departmental policies and procedures, quality assurance programs, safety and compliance standards.
  • Provide accurate clinical documentation for clients such as tracking clients through progress notes and providing timely callbacks per established ASHLine protocols.
  • Participate in ongoing feedback loops designed to regularly improve internal processes and provide insights into daily interactions with participants.
  • Participate in new hire shadowing when asked by supervisors or managers.
  • Review quality assurance metrics evaluation within the required benchmarks and specified timeframes.
  • Refer clients to available resources such as support groups, cessation classes, behavioral and public health programs, or community programs as needed.
  • Provide multimodal technology based interaction.
  • Participate in training and educational programs as requested, reviewing/reading current professional literature, contributing to peer network discussions, and maintaining appropriate certifications as required.
Knowledge, Skills, & Abilities
Minimum Qualifications

Please see Arizona Board of Regents Minimum Qualifications below.

Arizona Board of Regents Minimum Qualifications

Master’s degree in Psychology, Counseling or a related field AND two years of counseling experience; OR, Bachelor’s degree in Psychology, Counseling or a related field AND three years of counseling experience; OR, any equivalent combination of experience, training and/or education.

Preferred Qualifications
  • Two years experience working with clients in a clinical setting, preferably offering tobacco dependence treatment.
  • Working knowledge of Motivational Interviewing, and CBT based models for working with tobacco dependence treatment.
  • Working experience with clients with serious mental illnesses.
  • Knowledge of most current evidence based clinical practice guidelines around delivering telephone counseling for tobacco dependence treatment.
  • Bilingual (English/Spanish) preferred.
  • Demonstrated interpersonal skills-telephone skills.
Full Time/Part Time Part Time
Number of Hours Worked per Week 20
Job Category Temporary and Part-time
Benefits Eligible Yes - Full Benefits
FLSA Non-Exempt
Posted Rate of Pay $33,639 - $40,000 Annually, DOE (to be prorated by .50 FTE)
Type of criminal background check required: Name-based criminal background check (non-security sensitive)

Posting Detail Information

Posting Number S24683
Number of Vacancies Multiple
Desired Start Date
Position End Date (if temporary)
Limited to Current UA Employees No
Contact Information for Candidates

Laurie Krupski, Manager

Open Date 03/05/2018
Review Start Date 03/12/2018
Close Date
Open Until Filled Yes
Special Instructions to Applicant
Quick Link for Internal Postings http://uacareers.com/postings/27059
Diversity Statement

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. We translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we encourage diverse candidates to apply, including people of color, women, veterans, and individuals with disabilities. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Where did you first learn about this position?
    • Arizona Daily Star
    • Arizona Republic
    • ArizonaDiversity.com
    • Careerbuilder.com
    • Chronicle of Higher Education
    • Department of Economic Security (DES)
    • Diverse Issues in Higher Education
    • HigherEdsJobs.com
    • Hispanic Outlook in Higher Education
    • Indeed.com
    • InsideHigherEd.com
    • Jobing.Com
    • LinkedIn
    • Local Job Banks
    • Pima County One-Stop
    • Professional Conference
    • Professional journal/publication
    • Referred by UA Employee
    • Invited by Dept to Apply
    • UA Website
    • Other
  2. * Upon hire, will you have a Master's degree in Psychology, Counseling or a related field AND two years of counseling experience; OR, Bachelor's degree in Psychology, Counseling or a related field AND three years of counseling experience; OR, any equivalent combination of experience, training and/or education?
    • Yes
    • No

Documents Needed to Apply

Required Documents
  1. Cover Letter
  2. Resume
Optional Documents