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Systems Infrastructure Specialist

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Position Details

Position Information

Title Systems Infrastructure Specialist
Department Eller Information Technology (3011)
Location Main Campus
Position Summary

Eller Information Technology, in The Eller College of Management, at The University of Arizona, is seeking a detail-oriented, self-directed candidate for the position of Systems Infrastructure Specialist. The successful candidate will be an integral part of the Operations team, and be someone who thrives on the challenge of using technology to solve new, and existing business problems in a large, and diverse IT environment. Eller IT is expanding its scope of support, and therefore looking to increase its personnel.

The Specialist will be responsible for the day-to-day operation of Eller’s server, system, and network infrastructure and will serve as the primary point of contact for the Artificial Intelligence Lab (AI Lab). The person in this role will also be directly involved in designing, and implementing new technology solutions.

The University of Arizona has been listed by Forbes as one of America’s Best Employers in the United States and WorldatWork and the Arizona Department of Health Services have recognized us for our innovative work-life programs. For more information about working at the University of Arizona, please click here.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!

Duties & Responsibilities

Systems Management

  • Responsible for the availability, performance, security and maintenance of the production and AI Lab services, systems, and the network infrastructure.
  • Maintain data recoverability; implement/maintain data backup and disaster recovery procedures.
  • Document existing and new infrastructure deployments.
  • Establish and implement system guidelines, practices, procedures and standards, assuring standards are consistent with best practices, applicable laws, regulations, and institutional policies.
  • Provide training and expertise to other team members.
  • Provide support for tier-1 (helpdesk) tickets, email, and phone requests; handle, prioritize, and follow-up on these requests to resolve issues in a timely manner.
  • Participate in 24×7 system support rotation, handle escalations, and be available to work extended and/or alternative hours as needed for system rollouts, upgrades, problem remediation, etc.
  • Attend weekly AI Lab related planning meetings and participate in providing technical advice to AI Lab grant proposals.
  • Perform other duties as assigned.

Project Management

  • Work with AI Lab faculty, staff and researchers to assess current infrastructure, make recommendations, and deliver solutions; evaluate computer system capacity, and plan for future needs.
  • Proactively research new and/or updated technologies as they come available that pertain to the environment.
  • Implement system designs; create supporting documentation, and knowledge transfer to other Eller IT team members for troubleshooting, daily support, and maintenance.
  • Develop functional requirements through interaction with end-users.

Knowledge, Skills, & Abilities

Knowledge, Skills, & Abilities

  • Strong, recent working knowledge for the following technologies/services:
    • Storage Area Networks (SANs)
    • Networking: VLANs, TCP/IP, firewall, switches, routing
    • Veeam Backup and Replication
    • Patch management/deployment
    • Data center environmental management
    • Database technologies such as Microsoft SQL and MySQL/MariaDB

  • Knowledge of computer systems administration theory, principles and practices
  • Knowledge of current computer security practices and network protocols
  • Knowledge of current and emerging software and hardware technologies
  • Skill in designing, installing, configuring and maintaining computer hardware, operating and application systems and utilities including high availability systems
  • Ability to work as part of a cross-functional team
  • Ability to quickly learn new skills and technologies
  • Ability to effectively communicate verbally and in writing
  • Ability to multi-task between multiple complex projects and operational requests
  • Ability to occasionally bend, squat, climb short ladders and lift 25 lbs. without assistance

Minimum Qualifications
  • Associates degree in MIS, CS, or equivalent degree or experience
  • 3+ years progressive and recent experience working directly as a systems administrator in a Windows (server 2012+) environment
  • Recent working experience for the following technologies/services:
    • Windows Server 2012/16
    • VMware and Hyper-V virtualization
    • Microsoft Active Directory administration
    • DHCP and DNS
    • File & print services
    • Group Policy Options and Preferences
Preferred Qualifications
  • Bachelor’s degree in MIS, CS, or equivalent degree or experience
  • Relevant industry certifications: MCSA, MCSE, etc
  • Linux systems administration experience
  • Experience and familiarity with the systems and network environment of The University of Arizona
FLSA Exempt
Full Time/Part Time Full Time
Number of Hours Worked per Week 40
Job Category Computer, Engineering and Technical
Benefits Eligible Yes - Full Benefits
Posted Rate of Pay $50,000 to $60,000 Annually DOE
Type of criminal background check required: Fingerprint criminal background check (security sensitive due to title or department)

Posting Detail Information

Posting Number A22358
Number of Vacancies One
Desired Start Date
Position End Date (if temporary)
Limited to Current UA Employees No
Contact Information for Candidates

Marci Hill

Applications must be submitted online. Click “Apply for this Job” to do so.

If you experience difficulties with the application system, please contact

Open Date 01/30/2018
Close Date
Open Until Filled Yes
Review Begins On 02/09/2018
Special Instructions to Applicant
Diversity Statement

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. We translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we encourage diverse candidates to apply, including people of color, women, veterans, and individuals with disabilities. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

Quick Link for Internal Postings

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Where did you first learn about this position?
    • Arizona Daily Star
    • Arizona Republic
    • Chronicle of Higher Education
    • Department of Economic Security (DES)
    • Diverse Issues in Higher Education
    • Hispanic Outlook in Higher Education
    • Jobing.Com
    • LinkedIn
    • Local Job Banks
    • Pima County One-Stop
    • Professional Conference
    • Professional journal/publication
    • Referred by UA Employee
    • Invited by Dept to Apply
    • UA Website
    • Other
  2. * Do you have an Associates degree in MIS, CS or equivalent degree or experience?
    • Yes
    • No

Documents Needed to Apply

Required Documents
  1. Cover Letter
  2. Resume
Optional Documents