Instructional Applications Support Specialist (UPDATED)

Position Details

Position Information

Title Instructional Applications Support Specialist (UPDATED)
Department Office of Instruct & Assess (9320)
Location Main Campus
Position Summary

Please note: the ‘Posted Rate of Pay’ has been updated from ‘DOE’ to ‘$44,000-$52,000 Annually’. Additionally, the review date has been extended to 02/16/2018.

The Office of Instruction and Assessment (OIA) seeks an Instructional Applications Support Specialist in support of instructional technology activities at The University of Arizona. This individual will work with OIA staff in the support of the University of Arizona’s adopted instructional applications including the D2L course management system, and all of its integrations, as well as Panopto Lecture Capture, Adobe Connect, and Turning Technologies Audience Response System.

Outstanding UA benefits include health, dental, and vision insurance plans; life
insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been listed by Forbes as one of America’s Best Employers in the United States and WorldatWork and the Arizona Department of Health Services have recognized us for our innovative work-life programs. For more information about working at the University of Arizona and relocation services, please click here.

Duties & Responsibilities

•Supports the UA’s instructional applications including its course management system, D2L, its lecture capture system, Panopto, its online learning and collaboration platform, Adobe Connect, its plagiarism reduction application, and their mobile components.
•Train/support/orient UA faculty and staff on these instructional applications
•Test functions of specific tools and help develop workarounds within the above instructional applications
•Occasional weekend support during semester start up for D2L and other team tasks as assigned
•Consults with faculty and TAs on appropriate use of technology in instruction including instructional design principles
•Refers clients to other university resources as appropriate
•Assists in the development of the above instructional applications help pages and related resources
•Attends staff meetings, contributes to planning and reporting efforts, and responds to administrative requests and procedures.
•Provides input in the process of implementation and support of tools, documentation, and materials that promote and support online learning.
•Provides support for other campus units on visual design best practices within D2L.

Knowledge, Skills, & Abilities

•Ability to complete a high volume of tasks in a professional and timely manner.
•Ability to interact with faculty in a 1-on-1 setting.
•Present in front of groups of faculty.
•Create online software documentation.
•Read and apply basic html tags.
•Able to adapt to the changing and evolving instructional application environment.

Minimum Qualifications

•Bachelor’s degree.
•Excellent customer / client relations.
•Experience working with the Desire2learn (D2L) course management system or similar Course Management system such as Moodle, Blackboard or Canvas.

Preferred Qualifications

•Knowledge of basic instructional design principles and constructs.
•Experience providing instructional support in higher education.
•Experience working with screencasting and or lecture capture software such as Camtasia, Snagit, Panopto Lecture Capture and Jing.
•Experience working with Adobe Connect or other web conferencing tool such as Zoom, Blackboard Collaborate and GoToMeeting.
•Experience with graphic design
•Knowledge of Cascading Style Sheets (CSS) and web design

FLSA Exempt
Full Time/Part Time Full Time
Number of Hours Worked per Week 40
Job Category Administrative and Professional
Benefits Eligible Yes - Full Benefits
Posted Rate of Pay $44,000-$52,000 Annually
Type of criminal background check required: Name-based criminal background check (non-security sensitive)

Posting Detail Information

Posting Number A22367
Number of Vacancies One
Desired Start Date 03/12/2018
Position End Date (if temporary)
Limited to Current UA Employees No
Contact Information for Candidates

Mark Bryant

Open Date 02/01/2018
Close Date
Open Until Filled Yes
Review Begins On 02/16/2018
Special Instructions to Applicant

As part of the University of Arizona Online Application, please include a Resume, and Cover letter/letter of interest, and a Writing Sample as follows: Please write step-by-step instructions on how to accomplish one of the following tasks (keep in mind your audience is unfamiliar with how to accomplish these tasks): A. How to make a peanut butter and jelly sandwich, or B. How to tie a shoe

Please note: You will be required to provide contact information for a minimum of three professional references within your application. Should you be selected as a finalist for this position, your references may receive an automatic email. This email will ask your references to complete a brief questionnaire in regard to your suitability for the position as well as request the attachment of a letter of recommendation.

Diversity Statement

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. We translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we encourage diverse candidates to apply, including people of color, women, veterans, and individuals with disabilities. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

Quick Link for Internal Postings

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Where did you first learn about this position?
    • Arizona Daily Star
    • Arizona Republic
    • Chronicle of Higher Education
    • Department of Economic Security (DES)
    • Diverse Issues in Higher Education
    • Hispanic Outlook in Higher Education
    • Jobing.Com
    • LinkedIn
    • Local Job Banks
    • Pima County One-Stop
    • Professional Conference
    • Professional journal/publication
    • Referred by UA Employee
    • Invited by Dept to Apply
    • UA Website
    • Other
  2. * Do you have a Bachelor's degree?
    • Yes
    • No
  3. * Do you have experience working with course management systems?
    • Yes
    • No

Documents Needed to Apply

Required Documents
  1. Cover Letter
  2. Resume
  3. Writing Sample
Optional Documents