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Information Technology Support Analyst

Below you will find the details for the position including any supplementary documentation and questions you should review before applying to the opening.  To apply to the position, please click the Apply to this Job link/button.

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Please see Special Instructions for more details.

Please note: You will be required to provide contact information for a minimum of three professional references within your application.Should you be selected as a finalist for this position, your references may receive an automatic email. This email will ask your references to complete a brief questionnaire in regard to your suitability for the position as well as request the attachment of a letter of recommendation.

Position Details

Position Information

Title Information Technology Support Analyst
Department Social & Behavioral Sci Admin (0443)
Location Main Campus
Position Summary

The College of Social and Behavioral Sciences Information Technology Services team seeks qualified candidates for an Information Technology Support Analyst. A successful candidate should be able to work for a schedule that ends at 6PM, Monday through Friday and should be able to lift and move heavy audiovisual items that might weigh as much as 60 lbs. each. The selected candidate will work as a member of our computer service team providing IT services to multiple departments with various technology requirements. The selected candidate will also provide IT and audiovisual services to College events. Because of travel requirements, a valid Arizona driver’s license and access to reliable transportation with an Arizona registration and proper vehicle insurance is required upon the first day of employment.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state retirement plan; access to UA recreation and cultural activities; and more!

The University of Arizona has been listed by Forbes as one of America’s Best Employers in the United States and WorldatWork and the Arizona Department of Health Services have recognized us for our innovative work-life programs. For more information about working at the University of Arizona, please click here.

Duties & Responsibilities
  • Install, configure and maintain both Windows and Mac desktop hardware, software and peripherals; plan and implement maintenance and upgrades.
  • Troubleshoot issues with existing equipment including hardware, software, and network issues.
  • Install, configure, test and maintain digital signage hardware and software.
  • Provide IT support to SBS computing labs and conference rooms.
  • Provide IT support to SBS off-campus locations.
  • Work independently to provide IT services during the evening shift that ends at 6PM, Monday through Friday.
  • Provide IT and audiovisual support to on-campus and off-campus college events, which includes moving heavy items that might weigh about 60 lbs. each.
  • Implement and monitor computer security and quality assurance procedures.
  • Create and maintain technical documents and user manuals.
  • Perform other related duties as assigned.
Knowledge, Skills, & Abilities
Minimum Qualifications
  • Ability to work until 6PM, Monday through Friday.
  • Ability to lift and move heavy items that weigh about 60 pounds each.*
  • A valid driver’s license and access to reliable transportation with registration and proper vehicle insurance is required upon employment.
  • Skill in working independently with minimum supervision.
  • Demonstrated knowledge and experience researching, configuring and trouble-shooting computer and audio & video equipment and software on both Windows and Mac platforms.
  • Strong written and verbal communications skills.
  • Strong interpersonal skills and positive work altitude.
  • Ability to work effectively individually and in a team environment.
  • Ability to handle multiple tasks quickly and effectively
  • Skill in providing information technology related customer service to users having varying levels of technical expertise.
Arizona Board of Regents Minimum Qualifications

Three years of information technology experience in area of assignment which may include system administration, network systems administration, applications design/development, database design/development or administration, web site design/development or administration and workstation/end user support; OR, an Associates degree in Information Technology or related area AND two years of information technology experience in area of assignment which may include system administration, network systems administration, applications design/development, database design/development or administration, web site design/development and workstation/end user support; OR, Any equivalent combination of experience, training and/or education.

Preferred Qualifications
  • Experience providing technical support in a University environment.
  • Experience transferring technical skills to individuals with all levels of expertise.
  • Strong knowledge of audiovisual equipment.
  • Strong knowledge and experience in support digital signage technology.
Full Time/Part Time Full Time
Number of Hours Worked per Week 40
Job Category Computer, Engineering and Technical
Benefits Eligible Yes - Full Benefits
FLSA Non-Exempt
Posted Rate of Pay $16.82 Per Hour
Type of criminal background check required: Fingerprint criminal background check (security sensitive due to job duties)

Posting Detail Information

Posting Number S24511
Number of Vacancies One
Desired Start Date
Position End Date (if temporary)
Limited to Current UA Employees No
Contact Information for Candidates

Jessica Bertschy
jessicamb@email.arizona.edu

Open Date 02/06/2018
Review Start Date 02/12/2018
Close Date
Open Until Filled Yes
Special Instructions to Applicant


Please note: You will be required to provide contact information for a minimum of three professional references within your application.Should you be selected as a finalist for this position, your references may receive an automatic email. This email will ask your references to complete a brief questionnaire in regard to your suitability for the position as well as request the attachment of a letter of recommendation.

Quick Link for Internal Postings http://uacareers.com/postings/26248
Diversity Statement

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. We translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we encourage diverse candidates to apply, including people of color, women, veterans, and individuals with disabilities. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Where did you first learn about this position?
    • Arizona Daily Star
    • Arizona Republic
    • ArizonaDiversity.com
    • Careerbuilder.com
    • Chronicle of Higher Education
    • Department of Economic Security (DES)
    • Diverse Issues in Higher Education
    • HigherEdsJobs.com
    • Hispanic Outlook in Higher Education
    • Indeed.com
    • InsideHigherEd.com
    • Jobing.Com
    • LinkedIn
    • Local Job Banks
    • Pima County One-Stop
    • Professional Conference
    • Professional journal/publication
    • Referred by UA Employee
    • Invited by Dept to Apply
    • UA Website
    • Other
  2. * Do you have three years of information technology experience in area of assignment which may include system administration, network systems administration, applications design/development, database design/development or administration, web site design/development or administration and workstation/end user support; OR, an Associates degree in Information Technology or related area AND two years of information technology experience in area of assignment which may include system administration, network systems administration, applications design/development, database design/development or administration, web site design/development and workstation/end user support; OR, any equivalent combination of experience, training and/or education?
    • Yes
    • No

Documents Needed to Apply

Required Documents
  1. Cover Letter
  2. Resume
Optional Documents