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Receptionist (Front Desk Testing Receptionist)

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Position Details

Position Information

Title Receptionist (Front Desk Testing Receptionist)
Department Academic Inits & Stdnt Success (9932)
Location Main Campus
Position Summary

The Testing Office is in search of a Receptionist to join its team. The Front Desk Testing Receptionist will be responsible with the maintenance and upkeep of all exams offered in the main testing lab. This includes correspondence with testing companies, SASG, and proctoring all exams offered. Special emphasis is to be given to CLEP exams. Extended hours, and weekends may be required.

This is an ancillary positon and is not benefits eligible. Hours cannot exceed 19 hours/week.

Please Note: Per College Board and Proctoring Requirements, the incumbent must not be currently pursuing an undergraduate degree from any University or have plans to pursue or obtain an undergraduate degree during the course of employment.

The University of Arizona has been listed by Forbes as one of America’s Best Employers in the United States and WorldatWork and the Arizona Department of Health Services have recognized us for our innovative work-life programs. For more information about working at the University of Arizona, please click here.

Duties & Responsibilities

Attend mandatory national exam proctor training session.
• Perform open and closing duties as dictated in the Front Desk Daily Check-List.
• Work with office’s administrative staff to provide customer support and an environment conducive to testing.
• Check in test candidates, and assist in admitting examinees to computer lab.
• Assist with troubleshooting and any computer problems.
• Monitor test takers in computer lab.
• Schedule exam appointments.
• Respond to client inquiries received through emails, phone calls and responding to voicemails.
• Understand policies and procedures of every exam offered at the Testing Office. This includes national exams, CLEP, math placement, distance learning, ParaPro, PROMETRIC exams, HESI and IELTS.
• Administer National Exams.
• Clean computer lab and front desk daily.
• Collect exam payments.
• Must be available to proctor special projects exams. Including Advanced Placement (AP Exams) offered two week every May.
• Schedule flexibility; may need to work some nights, weekends and Holidays.
• Other Duties as assigned.
Knowledge and Skills Required:
• Ability to effectively communicate.
• Skill in telephone etiquette and courteous communications with public.
• Skill in basic office procedures.
• Skill in the operation of a variety of office machines including, personal computers, telephones and copiers.
• Able to work under the supervision both independently and administrative staff.
•Other duties as assigned.

Knowledge, Skills, & Abilities
Minimum Qualifications
Arizona Board of Regents Minimum Qualifications

• Six months telephone, clerical and/or public contact experience; OR,
• Any equivalent combination of experience, training and/or education approved

Preferred Qualifications

Previous experience supervising national or Advanced Placement exams.

Full Time/Part Time Part Time
Number of Hours Worked per Week Up to 19
Job Category Clerical and Office
Benefits Eligible No
FLSA Non-Exempt
Posted Rate of Pay $11.50 Per Hour
Type of criminal background check required: Fingerprint criminal background check (security sensitive due to job duties)

Posting Detail Information

Posting Number S24544
Number of Vacancies One
Desired Start Date 03/12/2018
Position End Date (if temporary)
Limited to Current UA Employees No
Contact Information for Candidates

Leah Chavez

Open Date 02/05/2018
Review Start Date 02/12/2018
Close Date
Open Until Filled Yes
Special Instructions to Applicant
Quick Link for Internal Postings
Diversity Statement

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. We translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we encourage diverse candidates to apply, including people of color, women, veterans, and individuals with disabilities. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Where did you first learn about this position?
    • Arizona Daily Star
    • Arizona Republic
    • Chronicle of Higher Education
    • Department of Economic Security (DES)
    • Diverse Issues in Higher Education
    • Hispanic Outlook in Higher Education
    • Jobing.Com
    • LinkedIn
    • Local Job Banks
    • Pima County One-Stop
    • Professional Conference
    • Professional journal/publication
    • Referred by UA Employee
    • Invited by Dept to Apply
    • UA Website
    • Other
  2. * Do you have six months telephone, clerical and/or public contact experience; OR, any equivalent combination of experience, training and/or education approved?
    • Yes
    • No

Documents Needed to Apply

Required Documents
  1. Cover Letter
  2. Resume
Optional Documents