Police Radio Dispatcher (Multiple Positions)

Position Details

Position Information

Title Police Radio Dispatcher (Multiple Positions)
Department University Police Department (7470)
Location Main Campus
Position Summary

Police Dispatching is a tough but rewarding profession. Dispatchers talk to people over the phone who are often having the worst day of their life.

At UAPD our Dispatchers are the heart of the police department. Dispatchers receive calls from the university community concerning crimes and police emergencies; dispatches police units and broadcasts all information necessary to ensure safety of officers and public; as well as handle routine requests for information.

Dispatchers are responsible for relaying pertinent information in a factual and concise manner and must be able to effectively communicate and be skilled in handling high volume telephone and radio traffic. Dispatchers operate a computer terminal to obtain vehicle and criminal record information and enter data into the system.

Hiring Process
• When the position is open, the hiring process begins by completing this online application.
• Next, applicants will need to complete the UAPD Background packet.
• The Background packet needs to be complete and notarized before submitting to UAPD.
• Applicants who complete the online application and submit a complete background packet may be invited to take the next step, the CritiCall pre-employment test.
- Applicants unfamiliar with the tasks of law enforcement dispatching are encouraged to call and arrange a “sit along” to get a better understanding of what this job encompasses.
• Applicants who successfully complete the Criticall test may be invited for an Oral Board interview.
• Applicants who successfully pass the Oral Board will proceeded on to a psychological exam, a polygraph exam, and a complete background investigation.
• In the final step of the hiring process, applicants who successfully complete all prior requirements will be invited to interview with the Chief of Police and the Deputy Chief of Police.

Criticall Computerized Test
The computerized CritiCall pre-employment test used by the University of Arizona Police Department measures underlying skills and abilities a person needs to possess prior to any training they might receive if they are hired as a police dispatcher, including the ability to effectively navigate and use a computer. An applicant does not need to possess any specialized dispatcher knowledge or training to be able to read, understand, or answer the test items.

The CritiCall test is designed to test actual skills and computer-related multi-tasking abilities. The University of Arizona Police Department CritiCall test includes the following components:

  • Decision Making
  • Data Entry
  • Data Entry – Audio
  • Data Entry – Multitasking
  • Data Entry – Multitasking Audio
  • Call Summarization
  • Call Summarization – Multitasking
  • Cross Referencing
  • Cross Referencing – Audio
  • Character Comparison
  • Memory Recall
  • Memory Recall – Audio
  • Prioritization
  • Map Reading
  • Sentence Clarity
  • Reading Comprehension

Police Dispatcher Training
Newly hired UAPD Dispatchers will participate in a 20 week training program before they work independently in the dispatch center.

The 20 week training is part of the twelve months probationary period. The first two weeks of training are an introduction to the UAPD department followed by 4 training phases. Each training phase will cover specific topics and will be administered by a Communications Training Officer through a variety of shifts (Dayshift, Evening Shift and Midnight shift).

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state retirement plan; access to UA recreation and cultural activities; and more!

The University of Arizona has been listed by Forbes as one of America’s Best Employers in the United States and WorldatWork and the Arizona Department of Health Services have recognized us for our innovative work-life programs. For more information about working at the University of Arizona, please click here.

Duties & Responsibilities

Dispatchers are required to maintain flexible work schedules. Work shift may include weekend or evening shifts. The work environment is often fast paced and involve working shifts to cover the dispatch center 24 hours a day, 7 days a week, and 365 days a year. The duties of the Police Dispatcher include:

  • Monitoring fire alarms, panic, and security alarms for university buildings
  • Answer and dispatch both emergency and non-emergency calls for service
  • Non-emergency calls can range from thefts to answering random questions.
  • Emergency calls can range from significantly violent incidents, to in-progress property crimes, to roadway accidents, etc
  • Comprehending and utilizing information
  • Entering information gathered into a computer system
  • Using the computer system to track, change, and update the officer’s status and or location
  • Quickly make decisions
  • Prioritize emergency and non-emergency events
Knowledge, Skills, & Abilities

Police Dispatcher Realities: Dispatchers facilitate the safety of UAPD police officers to the very best of their ability, by providing the most accurate and reliable information possible.

Some other realities for Dispatchers are:

  • Some of the people you encounter may be angry or rude, and you will need to utilize effective interpersonal communication skills to provide them with appropriate assistance.
  • Staffing and emergencies may prevent dispatchers from leaving the room for extended periods of time.
  • The majority of a dispatcher’s day is spent sitting or standing in front of a computer answering phone calls and radio transmissions.
  • Sometimes there is very little happening; other times there may be many things happening all at once, so flexibility is paramount.
  • Large scale events occur regularly, requiring long periods of concentration and attention to detail.
  • Training includes daily feedback, positive remarks, and critiques as needed.
  • Mandatory overtime may be assigned according to the needs of the Communications Section.
  • Dispatchers will be assigned a shift schedule that may include working holidays and weekends.
  • All UAPD employees must be able to accommodate assigned schedules.

If this is a position you are interested in, know that there are many satisfying and rewarding aspects of the position and that dispatchers make significant contributions to the safety and welfare of our campus community and our police officers.

If you qualified for this position, but were not selected, we encourage you to reapply if this position reopens again under a new posting number.

Minimum Qualifications

• Candidates must pass both a computerized test and oral examination for consideration, followed by an in depth background investigation, to include passing a polygraph & a psychological examination. Please see UAPD Website for study materials to prepare for computerized test.

• Please see Arizona Board of Regents Minimum Qualifications below.

Arizona Board of Regents Minimum Qualifications

Six months of police dispatching experience AND six months of clerical experience which includes typing experience; OR, one year of office/clerical or related experience in which necessary skills were acquired; OR, any equivalent combination of experience, training and/or education.

Preferred Qualifications

• Experience handling high volume telephone and visitor traffic.
• Accurate typing skills.

Full Time/Part Time Full Time
Number of Hours Worked per Week 40
Job Category Administrative and Professional
Benefits Eligible Yes - Full Benefits
FLSA Non-Exempt
Posted Rate of Pay $17.307 Per Hour
Type of criminal background check required: Fingerprint criminal background check (security sensitive due to title or department)

Posting Detail Information

Posting Number S24497
Number of Vacancies Multiple
Desired Start Date 06/04/2018
Position End Date (if temporary)
Limited to Current UA Employees No
Contact Information for Candidates

The University of Arizona Police Department
1852 E. 1st Street
Tucson, AZ 85721

Open Date 01/26/2018
Review Start Date
Close Date 02/25/2018
Open Until Filled No
Special Instructions to Applicant

In addition to this online application Applicants must print out, complete and submit the following background packet:http://uapd.arizona.edu/sites/uapd/files/careers/files/uapd_background_packet.pdf

The packet can be found on our website: www.uapd.arizona.edu, under Quick Links, Employment Opportunities, click on “Police Radio Dispatcher” Scroll to the bottom of the page.

Background packet must be completed and must include requested certificates, be notarized and submitted by SUNDAY, FEBRUARY 25, 2018, MIDNIGHT TO:
The University of Arizona Police Department
ATTN: Carmen Elias
1852 E. 1st Street
Tucson, AZ 85721

You may mail Background Packet or drop it off in Lobby Drop Box which is located in the lobby of The University of Arizona Police Department.

Computerized Dispatch Test is scheduled for the week of March 12, 2018.

Please note: Upon submitting your application, your references will receive an automated email. This email will ask your references to complete a brief questionnaire in regard to your suitability for the position as well as request the attachment of a letter of recommendation.

Quick Link for Internal Postings http://uacareers.com/postings/26201
Diversity Statement

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. We translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we encourage diverse candidates to apply, including people of color, women, veterans, and individuals with disabilities. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Where did you first learn about this position?
    • Arizona Daily Star
    • Arizona Republic
    • ArizonaDiversity.com
    • Careerbuilder.com
    • Chronicle of Higher Education
    • Department of Economic Security (DES)
    • Diverse Issues in Higher Education
    • HigherEdsJobs.com
    • Hispanic Outlook in Higher Education
    • Indeed.com
    • InsideHigherEd.com
    • Jobing.Com
    • LinkedIn
    • Local Job Banks
    • Pima County One-Stop
    • Professional Conference
    • Professional journal/publication
    • Referred by UA Employee
    • Invited by Dept to Apply
    • UA Website
    • Other
  2. * Do you have six months police dispatching experience AND six months clerical experience which includes typing experience; OR, one year of office/clerical or related experience in which necessary skills were acquired; OR, any equivalent combination of experience, training and/or education?
    • Yes
    • No

Documents Needed to Apply

Required Documents
Optional Documents