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Training Specialist, University Development Program

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Position Details

Position Information

Title Training Specialist, University Development Program
Department Development Office (9903)
Location Main Campus
Position Summary

Under general direction, coordinate and administer training and professional development programs of the University Development Program (UDP). The Training Specialist collaborates with all business areas of the UDP to develop learning solutions designed to meet business objectives. They will perform needs assessments to determine training requirements that support business objectives and address gaps in employee skills and knowledge. They will also develop training materials, document central service team processes and procedures, administer training programs, evaluate training effectiveness against program objectives, and provide recommendations for improvement.

This position serves as a member of the University Development Program (UDP) Human Resources & Talent Management team.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been listed by Forbes as one of America’s Best Employers in the United States and WorldatWork and the Arizona Department of Health Services have recognized us for our innovative work-life programs. For more information about working at the University of Arizona and relocation services, please click here.

Duties & Responsibilities

• Responsible for developing and maintaining system user procedures, guidelines, and documentation of all LMS processes. Manages users, learning objects, and courses in the LMS.
• Responsible for implementing and maintaining the UDP’s LMS including training the organization and/or applicable personnel in its use.
• Analyzes learning trends and statistics, and recommends best practices that support value-added enhancements. Captures key data to demonstrate ROI of learning initiatives.
• Accountable for assigned learning and development projects from beginning to end using project management methodologies and tools, as appropriate.
• Facilitates training classes, tutorials, or help sessions on a group or individual basis when needed.
• Promotes learning activity through a variety of media, maximizing LMS as a tool and increasing use of LMS.
• Supports the creation and/or revision of existing learning and development programs, including but not limited to orientation, technical training, employee development, and leadership training.
• Tracks training and learning activity and records key metrics ensuring training histories are complete and up to date, including evaluations and assessments.
• Manage the documentation of several development team processes and procedures including creating a curation schedule, creating internal manuals, and collaborating with subject matter experts to ensure most current processes are documented and accurate.
• Manage training notifications, training calendar, and department intranet pages.
• Follows the end-to-end process from room booking, training availability, invites, and course confirmations.
• Provides functional and technical support to end users in services and training. Communicates with IT and vendor(s) to resolve problems.
• Performs other related duties as assigned.

Knowledge, Skills, & Abilities

• Ability to plan, organize, coordinate, and schedule multiple tasks with minimal supervision and adjust to changing priorities and assignments.
• Proficient with Raiser’s Edge and Blackbaud CRM, or similar fundraising database.
• Skill in establishing and maintaining effective working relationships. Ability to communicate to multiple levels of technical understanding.
• Collegial and Team player mentality; Collaboration skills with a strong grasp on working cross functionally.
• Outstanding interpersonal and communications skills characterized by the ability to listen, to speak and to write well required.
• High attention to detail, problem solving and excellent organizational skills required.
• Strong commitment to customer service required.
• Ability to manage confidential information with discretion and tact required.
• An exceptional work ethic and track record of personal initiative required.
• Must be flexible and adaptable to new programs in an emerging and changing environment.
• Understands user account management, directory, file structures, and systems.
• Ability to troubleshoot minor technical issues.
• Proficient in personal computing equipment and software packages such as Microsoft Word, Excel, Visio, and others.
• Flexibility and eagerness to learn and develop.

Minimum Qualifications

• Bachelor’s degree and professional work experience designing and delivering trainings and administering a training program; OR, any equivalent combination of experience, training and/or education.

Preferred Qualifications

• Two or more years of experience administering a learning management system.
• Demonstrated experience using course authoring tools like Articulate Storyline or Camtasia.
• Demonstrated experience using current technologies for the design, evaluation and distribution of instruction.

FLSA Exempt
Full Time/Part Time Full Time
Number of Hours Worked per Week 40
Job Category Administrative and Professional
Benefits Eligible Yes - Full Benefits
Posted Rate of Pay DOE
Type of criminal background check required: Name-based criminal background check (non-security sensitive)

Posting Detail Information

Posting Number A22340
Number of Vacancies One
Desired Start Date
Position End Date (if temporary)
Limited to Current UA Employees No
Contact Information for Candidates

Ellyn Chitwood
ellyn.chitwood@uafoundation.org

Applications must be submitted online. Click “Apply for this Job” to do so.
If you experience difficulties with the application system, please contact hrsolutions@email.arizona.edu

Open Date 01/25/2018
Close Date
Open Until Filled Yes
Review Begins On 02/12/2018
Special Instructions to Applicant
Diversity Statement

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. We translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we encourage diverse candidates to apply, including people of color, women, veterans, and individuals with disabilities. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

Quick Link for Internal Postings http://uacareers.com/postings/26097

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Where did you first learn about this position?
    • Arizona Daily Star
    • Arizona Republic
    • ArizonaDiversity.com
    • Careerbuilder.com
    • Chronicle of Higher Education
    • Department of Economic Security (DES)
    • Diverse Issues in Higher Education
    • HigherEdsJobs.com
    • Hispanic Outlook in Higher Education
    • Indeed.com
    • InsideHigherEd.com
    • Jobing.Com
    • LinkedIn
    • Local Job Banks
    • Pima County One-Stop
    • Professional Conference
    • Professional journal/publication
    • Referred by UA Employee
    • Invited by Dept to Apply
    • UA Website
    • Other
  2. * Do you have either: a Bachelor’s degree and professional work experience designing and delivering trainings and administering a training program; OR, any equivalent combination of experience, training and/or education?
    • Yes
    • No

Documents Needed to Apply

Required Documents
  1. Cover Letter
  2. Resume
Optional Documents