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Specialist, Knowledge Management (UPDATED)

Below you will find the details for the position including any supplementary documentation and questions you should review before applying to the opening.  To apply to the position, please click the Apply to this Job link/button.

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Please see Special Instructions for more details.

Instructions for Writing Samples: * Writing Sample 1: Please provide an end-user help document with instructions on how to apply for a position at the University of Arizona. * Writing Sample 2: Please provide one other writing sample of your choice from a previous position.

Position Details

Position Information

Title Specialist, Knowledge Management (UPDATED)
Department Univ Info Tech Svcs Admin (9501)
Location Main Campus
Position Summary

Please Note: The review date has been updated to 9/25/2017. Additionally, the ‘Contact Information for Candidates’ section below has been updated.

University Information Technology Services (UITS), within the University of Arizona, is accepting applications for a Knowledge Management Specialist. The Knowledge Management (KM) Specialist will focus on implementing Knowledge Management best practices as well as developing, updating, and sharing content. While this position is staffed within UITS Client Services, consumers of the content may be across the entirety of the University of Arizona. Knowledge Management practices shall be designed to foster and encourage collaboration regarding content creation and modifications. This role will be responsible for the creation and management of content including writing, editing and proofing for specific target audiences, ensuring content is both technically and stylistically accurate. Successful candidates will also have a strong understanding of the special requirements of writing for the Web, such as the use of search engine optimization (SEO), keywords, hyperlinks, navigation, and the importance of brevity.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!

Accepting a new position is a big life step. We want potential candidates and their families to be able to make informed decisions. Candidates who are considering relocation to the Tucson or Phoenix area, and have been offered an on-site interview, are encouraged to use the free services offered by Above & Beyond Relocation Services (ABRS). Ask your department contact to be introduced to ABRS prior to your visit.

The University of Arizona has been recognized on Forbes 2015 list of America’s Best Employers in the United States and has been awarded the 2016 Work-Life Seal of Distinction by World@Work! For more information about working at the University of Arizona, please click here.

Duties & Responsibilities
  • Ensure the information needs of the Office of the CIO are met in a timely, effective and efficient manner.
  • Recommend and implement knowledge management best practices.
  • Assist the marketing and technical teams to develop and launch a new website featuring information technology services and resources at the University of Arizona, including ongoing maintenance of content, updates, and enhancements.
  • Participate on project teams for new service offerings to gain a thorough understanding of the KM needs for support of the service.
  • Develop and implement processes to identify missing content and ensure content is reviewed and updated on a regular basis.
  • Create guidelines and procedures for content entry/modifications by others.
  • Understand the various knowledge repositories available (Service Catalog/Common Help Desk, Confluence, SharePoint, etc.) and which method is best suited for various content types.
  • Act as Subject Matter Expert (SME) regarding KM issues, particularly to be an advocate for timely creation of content, and foster shared access and governance of content.
  • Develop and conduct training on KM-related topics for appropriate organizational audiences.
  • Lead the effort to develop an appropriate taxonomy structure for the Enhanced Service Management (Common Help Desk) knowledge-base, to ensure ease of use and access to content as well as meaningful reporting on content effectiveness.
  • Analyze metric data and recommend and implement solutions to advance effectiveness.
  • Apply best practices for website navigation.
  • Keep up to date on web guidelines and standards, web layout, and design trends.
Knowledge, Skills, & Abilities
  • Extensive knowledge of Knowledge Management concepts, processes, tools and methodologies and must have experience in leveraging Knowledge Management technologies, in disseminating knowledge products and services.
  • Advanced knowledge and skill in applying analytical methods to assess the knowledge needs of a given community and to evaluate the effectiveness of various KM processes.
  • Ability to write for a variety of specific target audiences.
  • Basic knowledge of HTML, working knowledge of SEO practices, and experience with popular content management systems.
  • Working knowledge of Google analytics.
  • Skilled with Adobe Photoshop.
  • Ability to gather feedback and integrate changes in documents.
  • Ability to work well in a collaborative environment.
  • Ability to manage multiple projects in a fast-paced, deadline-driven environment.
  • Ability to understand and identify key points from complex information and present the information in a clear concise manner.
Minimum Qualifications
  • Bachelor’s degree; OR,
  • Two years’ work experience in any of the following: Technical Writer; Web Author; Content Manager; Usability Specialist / Usability Researcher; Communication Specialist; Grant and/or Proposal Writer; Publisher / Publishing Coordinator / Publication Manager; Information Architect; or other writing and editing related roles; OR,
  • Any equivalent combination of experience, training and/or education.
Preferred Qualifications
  • Bachelor’s degree is preferred; preferred study in English composition, Journalism, Communications, or Professional Writing.
  • Excellent oral and written communication skills.
  • Excellent proofreading skills.
FLSA Exempt
Full Time/Part Time Full Time
Number of Hours Worked per Week 40
Job Category Computer, Engineering and Technical
Benefits Eligible Yes - Full Benefits
Posted Rate of Pay TBD
Type of criminal background check required: Fingerprint criminal background check (security sensitive due to title or department)

Posting Detail Information

Posting Number A21691
Number of Vacancies One
Desired Start Date
Position End Date (if temporary)
Limited to Current UA Employees No
Contact Information for Candidates

Melanie Hornstein
mhornstein@email.arizona.edu

Open Date 05/08/2017
Close Date
Open Until Filled Yes
Review Begins On 09/25/2017
Special Instructions to Applicant

Instructions for Writing Samples:

  • Writing Sample 1: Please provide an end-user help document with instructions on how to apply for a position at the University of Arizona.
  • Writing Sample 2: Please provide one other writing sample of your choice from a previous position.
Diversity Statement

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. We translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we encourage diverse candidates to apply, including people of color, women, veterans, and individuals with disabilities. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

Quick Link for Internal Postings http://uacareers.com/postings/18350

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Can you perform the essential functions (job duties) of this position with or without accommodation?
    • Yes
    • No
  2. * Where did you first learn about this position?
    • Arizona Daily Star
    • Arizona Republic
    • ArizonaDiversity.com
    • Careerbuilder.com
    • Chronicle of Higher Education
    • Department of Economic Security (DES)
    • Diverse Issues in Higher Education
    • HigherEdsJobs.com
    • Hispanic Outlook in Higher Education
    • Indeed.com
    • InsideHigherEd.com
    • Jobing.Com
    • LinkedIn
    • Local Job Banks
    • Pima County One-Stop
    • Professional Conference
    • Professional journal/publication
    • Referred by UA Employee
    • Invited by Dept to Apply
    • UA Website
    • Other
  3. * Do you have a Bachelor’s degree; OR, Two years’ work experience in any of the following: Technical Writer; Web Author; Content Manager; Usability Specialist / Usability Researcher; Communication Specialist; Grant and/or Proposal Writer; Publisher / Publishing Coordinator / Publication Manager; Information Architect; or other writing and editing related roles; OR, Any equivalent combination of experience, training and/or education?
    • Yes
    • No

Documents Needed to Apply

Required Documents
  1. Resume
  2. Cover Letter
  3. Writing Sample
  4. Writing Sample 2
Optional Documents