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Systems Administrator (Platform Engineer) (Extended Temporary)

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In your letter of interest, please describe how your qualifications and experience are fitting for this position.

Position Details

Position Information

Title Systems Administrator (Platform Engineer) (Extended Temporary)
Department Libraries - User Experience (1709)
Location Main Campus
Position Summary

What will you do?

As a Platform Engineer, you’ll work with your colleagues to design, develop, and maintain the UA Libraries service infrastructure, including on-premise systems in our server room, near-premise systems co-located in the campus datacenter, and off-premise services in Amazon Web Services, Microsoft Azure, or other cloud providers. This will include becoming familiar with network switches, enterprise servers and storage systems, virtualization software, and Linux-based operating systems.

As an integral part of the software development and delivery group, you’ll help create the build and deployment automation that supports all of the locally-delivered services of the UA Libraries. We embrace the DevOps philosophy, which means that we don’t put barriers between web designers, software developers, and platform engineers: everyone is an equal part of the process that creates and enhances our software services.

Finally, you’ll play a key role in implementing the tools that surround and support our primary services: system and database backups, availability monitoring and alerting, performance monitoring and tuning, disaster recovery planning, and security auditing.

Because this is an entry-level position (probably your first or second job in IT), we’ll expect you to have a basic working knowledge of IT concepts, practices and procedures, and then we’ll train you in specifics, and develop your expertise, through actually doing the job. You’ll work under limited supervision by the senior staff: they’re there to get you started, guide you on decisions, and help you when you get stuck. Our goal is to give you broad exposure to all the different parts of the job, and prepare you for a senior-level position a few years down the road.

Who will you work with?

You’ll be a member of a four-person platform engineering team, which is part of the Software Development & Delivery group, which in turn is one-half of the Technology Strategy & Services department at the UA Libraries. Our department runs the gamut of IT services and skills, so you’ll be working alongside client services support staff and applications systems analysts, in addition to your immediate colleagues doing web design and software development. You’ll also interact on a regular basis with professional staff from all of our campus libraries: Main Library, Special Collections, Science & Engineering, Health Sciences, and Fine Arts.

Why this job?

IT work at the UA Libraries occupies a fairly unique position on campus: we’re big enough to support a good-sized staff, we solve a broad spectrum of challenging problems, and we focus on medium-to-long-term solutions. We’re small enough to have some flexibility in how we get things done, and the job is still very much Monday-to-Friday business-hours, so work-life balance doesn’t suffer. Because the Libraries serve all of campus, we work across a lot of problem domains and stakeholder groups, so it stays interesting. We are, in short, a good middle ground between distributed and central IT.

We’re also a fairly idiosyncratic bunch, from various academic backgrounds (communications, psychology, classical philology, cultural studies, anthropology, astronomy, and media arts, amongst others). Our department includes former screenwriters, school teachers, Biosphere2 tour guides, and LPL researchers. We try to be accommodating about work schedules and we’re very serious about professional development. We maintain a relaxed office environment, and the University benefits package is great.

Visit theUniversity Libraries website to learn more about us.

Outstanding UA benefits include health, dental, vision, life insurance and disability programs; access to UA recreation and cultural activities; and more!

As a nationally recognized leader, the University of Arizona strives to look forward. Listed by Forbes as one of America’s Best Employers in the United States, the University provides strategic programs to enhance the lifecycles of a multigenerational workforce.

This award-winning portfolio includes consecutive Seal of Distinction awards for its exemplary Work-Life practices from WorldatWork, along with the 2017 Gold Healthy Arizona Worksite award, presented by the Arizona Department of Health Services and the Maricopa County Department of Public Health. For more information about the collaborative culture and innovative service offerings at the University of Arizona, visit Why UA.

This is an Extended Temporary Employment (ETE) position. For further details on this type of position at the University of Arizona, please click here.

Duties & Responsibilities
  • Responsible for planning, engineering, and maintaining the integrity of the UA Libraries systems infrastructure environment, including operating, network, and other systems hardware, software, and associated tools and utilities.
  • Responsible for developing, promoting, and documenting systems infrastructure standards, policies, and procedures; conducting inventories of system components; and performing routine hardware and software audits to ensure compliance.
  • Responsible for ensuring system and data integrity by evaluating, implementing, and managing appropriate software and hardware solutions, including implementing system backups and database archiving operations, and participating in disaster recovery planning and drills.
  • Responsible for monitoring availability, capacity, continuity, and security of server and workstation environments and related applications, responding to incidents to restore service availability, and analyzing problems to determine root cause and prevent recurrence.
  • Other duties as assigned.
Knowledge, Skills, & Abilities
  • Excellent interpersonal and communication skills, both written and verbal
  • Ability to work in a highly collaborative and inclusive environment, one that values and leverages the benefits of diverse perspectives
  • Positive attitude and strong demonstration of Our Values: Collaboration, Continuous Learning, Diversity, Innovation, and Integrity.
Minimum Qualifications
Arizona Board of Regents Minimum Qualifications

Three years of system administration and/or programming experience including the installation and maintenance of hardware, operating and applications systems and utilities; OR, an Associate’s degree in Management Information Systems, Computer Information Technology or related field AND two years of system administration and/or programming experience including the installation and maintenance of hardware, operating and applications systems and utilities; OR, Any equivalent combination of experience, training and/or education.

Preferred Qualifications
  • Strong customer service skills, including the ability to effectively communicate and work with a diverse community of faculty, staff, and students.
  • Ability to work in a team-based environment, and continuously develop knowledge and skills related to the position.
  • Ability to clearly define problems and use appropriate methods to determine and implement solutions.
  • Experience with:
    • Infrastructure administration of networked security, storage, and virtualization solutions, e.g. network switches and firewalls, SAN systems, VMware ESXi, etc.
    • System administration of Linux-based servers and workstations, including installation, configuration, maintenance, and monitoring.
    • Installation and support of LAMP stack applications and underlying components, e.g. Apache Httpd, PHP, MySQL, and Drupal.
    • Installation, integration, and support of authentication and authorization services, e.g. Shibboleth, CAS, Grouper, LDAP, Active Directory, etc.
    • Writing and maintaining SQL scripts and reporting processes.
  • Familiarity with:
    • Configuration management tools, e.g. Puppet, Chef, Ansible, Salt, etc.
    • Software version control tools, e.g. Subversion, Git, etc.
    • Continuous integration tools, e.g. Jenkins.
    • Software development management tools, e.g. Atlassian Jira, Redmine, etc.
    • Service desk management tools, e.g. BMC Remedy, Cherwell.
  • Knowledge of:
    • Current IT security practices and protocols.
    • DevOps practices and approaches.
    • Amazon Web Services technology and service design.
Full Time/Part Time Full Time
Number of Hours Worked per Week 40
Job Category Computer, Engineering and Technical
Benefits Eligible Yes - Full Benefits
FLSA Non-Exempt
Posted Rate of Pay $14.16-$19.23 per hour
Type of criminal background check required: Name-based criminal background check (non-security sensitive)

Posting Detail Information

Posting Number S23817
Number of Vacancies One
Desired Start Date
Position End Date (if temporary) 10/01/2019
Limited to Current UA Employees No
Contact Information for Candidates

Krissandra McNeill

Open Date 08/11/2017
Review Start Date 08/21/2017
Close Date
Open Until Filled Yes
Special Instructions to Applicant

In your letter of interest, please describe how your qualifications and experience are fitting for this position.

Quick Link for Internal Postings
Diversity Statement

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. We translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we encourage diverse candidates to apply, including people of color, women, veterans, and individuals with disabilities. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Where did you first learn about this position?
    • Arizona Daily Star
    • Arizona Republic
    • Chronicle of Higher Education
    • Department of Economic Security (DES)
    • Diverse Issues in Higher Education
    • Hispanic Outlook in Higher Education
    • Jobing.Com
    • LinkedIn
    • Local Job Banks
    • Pima County One-Stop
    • Professional Conference
    • Professional journal/publication
    • Referred by UA Employee
    • Invited by Dept to Apply
    • UA Website
    • Other

Documents Needed to Apply

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents