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Library Information Analyst

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Position Details

Position Information

Title Library Information Analyst
Department Libraries - Access & Information Services (1704)
Location Main Campus
Position Summary

The Library Information Analyst coordinates Access & Information Services (AIS) technology assessment activities, working in a 24/5 environment to support the technology needs of customers. This position will analyze and report quantitative and qualitative data gathered from various technology-related services including the iSpace (library maker space), equipment lending, and all public-facing user technology. Using this data, the incumbent will support strategic planning for improving and operationalizing technology-related services, provide analysis to support a wide variety of data to management, and makes recommendations for process improvements.

To effectively support these services, the incumbent must also maintain working knowledge of trends in and use of cutting edge technology such as 3D printers and scanners, laser cutters, CNC routers, Arduino, Raspberry Pi, and virtual reality. This person regularly attends and participates in conferences or user group meetings, bringing back information for the department’s environmental scanning and strategic planning processes.

This position also acts as the point-person for systems used to manage equipment-lending circulation (e.g. LibCal), including eCommerce components and PCI compliance. Additionally, this individual will be the AIS point-person with expertise on multiple public-facing technologies, such as 3D printing/scanning, laser cutters, or photogrammetry.

This position works in an environment where department members are located in five libraries across campus: Main, Science-Engineering, Special Collections, Fine Arts and Health Sciences, operating 24/5 and weekends for the purpose of supporting the education and research needs of customers and for promoting a safe and secure learning environment in the various libraries. The incumbent supports the Libraries in its mission and vision by providing excellent customer service, by serving on library-wide projects, and by improving student awareness of the suite of services and resources offered by the Libraries through participation in campus public programming, student education and success events. As customers’ needs change, the assignments, work and hours may change.

Visit the University Libraries website to learn more about us.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state retirement plan; access to UA recreation and cultural activities; and more!

The University of Arizona has been listed by Forbes as one of America’s Best Employers in the United States and WorldatWork and the Arizona Department of Health Services have recognized us for our innovative work-life programs. For more information about working at the University of Arizona, please click here.

Duties & Responsibilities
  • Uses specialized software for quantitative and qualitative analysis and assists with the collection, organization, and compilation of team technology-related customer data. Entry and analysis of team data in LibInsight, or other data software; auditing data for accuracy; running and creating reports (e.g. return on investment, customer unmet needs and service gaps, etc); providing summaries and analysis of data to the Manager of Technology and Manager of Assessment.
  • Actively benchmarks peer institutions and attends conferences to monitor and report on technology trends to recommend service improvements and changes.
  • Responsible for supporting the daily operations of the iSpace (library maker space).
  • Manages equipment-lending circulation system, including eCommerce and PCI compliance, which involves acting as the liaison with other library departments, campus units, and vendors.
  • Act as the AIS point-person with expertise in multiple public-facing technologies such as 3D printers and scanners, laser cutters, and CNC routers; including development of training and certification for the use of this equipment.
  • Assists with event logistics, such as donor development, new student orientation, assisting with technology, room occupancy, and the various needs of the customers.
  • Provides leadership and staffing oversight while working various public service desks (Main Information Commons, Main Information Desk, Science, Special Collections and/or Health Sciences). This includes providing customers with reference, technology, and circulation assistance (in-person and online via chat, SMS and email). This position provides leadership around solving problems and making non-routine decisions using sound judgement and follow-through to solve public desk issues and respond to customer concerns.
  • Ensures safety of library customers, employees, and security of library materials through application of library and University policies and procedures.
  • Through the provision of excellent customer service, develops and fosters excellent relations with faculty, students, and the broader campus community.
  • Actively participates and shares in the facilitation and agenda development of meetings, makes presentations as needed, and participates in data-based decision making.
  • Creates, maintains, and updates documentation of work processes.
  • Other duties assigned as necessary.
Knowledge, Skills, & Abilities
  • Demonstrated leadership skills, including evidence of excellent initiative, organizational and time management skills; evidence of the use of good judgment and solid analytical and problem-solving skills with ability to work autonomously with minimal supervision.
  • Demonstrated customer service skills, including the ability to work with in an inclusive environment that values and leverages the benefits of diverse perspectives. This includes the ability to work with diverse people and serve a diverse population, as well as taking a proactive approach to meeting customer needs, and initiating effective interventions that result in customer satisfaction.
  • Broad understanding of various types of references sources (i.e., library catalog, indexes, search engines, print resources) and their appropriate use, including understanding the differences between primary and secondary resources. Knowledge of and skill in usage of various research methodologies. Skill in interviewing customers regarding reference service and sources to better understand customer need.
  • Ability to acquire existing and new, cutting-edge technology skills, to stay abreast of broad issues of importance to the library profession and maintain expert level knowledge of trends, policy issues, and new technologies.
  • Strong knowledge of issues and trends in access services and technology and a strong commitment to keep up with changes. This includes maintaining knowledge of a variety of automated library systems, record interpretation, and software/hardware utilized in academic libraries.
  • Skill in facilitating meetings and delivering presentations, especially the ability to train others on the use of new technologies.
  • Ability to work effectively in a highly collaborative and inclusive environment. This includes project planning, project management, establishing work priorities, setting performance expectations and achieving goals in a rapidly evolving environment.
  • Demonstrated ability to work in a fast-paced/multi-tasking environment prioritizing tasks and responding positively to unanticipated changes while exhibiting follow through and flexibility under demanding circumstances. This involves the ability to work proactively and constructively to identify, define, and solve problems with customer and colleagues within the unit and library-wide.
  • Knowledge of quantitative and qualitative data analysis and experience with data visualization and presentation.
  • Experience investigating, summarizing, and reporting on the needs and risks associated with operationalizing a new service (development of best practices, policies, and procedures); including seeking feedback from internal and external stakeholders and identifying resource needs.
  • Ability to develop networks and build alliances collaborating and negotiating across internal and external agency boundaries to meet common objectives (i.e. consortial, national ,and university-levels with vendors and other agencies).
  • Excellent interpersonal skills, tact, discretion, and good judgment as well as skill in developing and maintaining good working relationships, including donor development support.
  • Positive attitude and strong demonstration of Our Values: Collaboration, Continuous Learning, Diversity, Innovation, and Integrity.
Minimum Qualifications
  • Demonstrated experience utilizing specialized software for quantitative and qualitative data analysis (e.g. Tableau, NVivo, MS Excel, etc.).
  • Demonstrated experience with data visualization and presentation.
  • Experience acting as a service manager and point-person for cutting-edge technology.
  • Evidence of high degree of computer/digital fluency (hardware/software). This includes basic working knowledge of selection, installation, maintenance, troubleshooting, and supporting computers and associated peripheral hardware as well as demonstrated ability to use other physical and virtual maker technology such as 3D printers/scanners, laser cutters, CNC routers, Arduino, Raspberry Pi, and virtual reality.
Arizona Board of Regents Minimum Qualifications

Bachelor’s degree AND five years related library experience; OR nine years related, progressively responsible library experience; OR any equivalent combination of experience, training and/or education approved by Human Resources.

Preferred Qualifications
  • Demonstrated experience with process improvement, project management, cost and systems thinking and analysis, including depth of skill in multiple Library systems with the ability to assess and compare capabilities of competing products and designs.
  • Experience professionally representing an organization, including donor events. This includes the ability to plan and execute events and aide in the development and delivery of innovative programming.
  • Ability to work independently and collaboratively on the design, development, delivery and assessment of customized technology instruction, train groups and individuals, whose learning styles, levels of academic preparedness, and backgrounds vary greatly in effective use of library resources and research tools as well as experience evaluating individuals based on established work expectations.
  • Experience managing an equipment-lending circulation system (e.g. LibCal), including eCommerce and PCI compliance.
  • Demonstrated knowledge of issues and trends in academic libraries including knowledge of a variety of integrated library, discovery, and course management systems (e.g., Ex Libris and Desire2Learn), record interpretation and software utilized in academic libraries (e.g., AutoCAD, Final Cut Pro, and Adobe Creative Cloud Products)
  • Experience working in an academic library.
Full Time/Part Time Full Time
Number of Hours Worked per Week 40
Job Category Clerical and Office
Benefits Eligible Yes - Full Benefits
FLSA Exempt
Posted Rate of Pay $35,000 - $48,000 Annually
Type of criminal background check required: Name-based criminal background check (non-security sensitive)

Posting Detail Information

Posting Number S23631
Number of Vacancies One
Desired Start Date
Position End Date (if temporary)
Limited to Current UA Employees No
Contact Information for Candidates

Krissandra McNeill

Open Date 07/10/2017
Review Start Date 07/31/2017
Close Date
Open Until Filled Yes
Special Instructions to Applicant
Quick Link for Internal Postings
Diversity Statement

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. We translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we encourage diverse candidates to apply, including people of color, women, veterans, and individuals with disabilities. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Where did you first learn about this position?
    • Arizona Daily Star
    • Arizona Republic
    • Chronicle of Higher Education
    • Department of Economic Security (DES)
    • Diverse Issues in Higher Education
    • Hispanic Outlook in Higher Education
    • Jobing.Com
    • LinkedIn
    • Local Job Banks
    • Pima County One-Stop
    • Professional Conference
    • Professional journal/publication
    • Referred by UA Employee
    • Invited by Dept to Apply
    • UA Website
    • Other
  2. * Do you have Bachelor's degree AND five years related library experience; OR nine years related, progressively responsible library experience; OR any equivalent combination of experience, training and/or education?
    • Yes
    • No
  3. * Please be specific and describe your experience gathering and analyzing internal and external data (qualitative and quantitative) using specialized software (e.g., NVivo, SPSS, Lib Analytics, Excel, Qualtrics and Tableau or Microsoft Power BI).

    (Open Ended Question)

  4. * Please describe your experience analyzing technology related data and making recommendations based on your findings. What were the results?

    (Open Ended Question)

  5. * Detail a time when you had to act as the point person/expert for a public technology, including working with faculty/students and delivering presentations and programming.

    (Open Ended Question)

  6. * Please describe your experience setting up a process to track staff and public competencies/training in order to verify their independent ability to perform certain tasks (i.e. badging, user certification).

    (Open Ended Question)

Documents Needed to Apply

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents