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Communications Network Analyst (UPDATED)

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Please see Special Instructions for more details.

Writing Sample: Please include a sample of your original writing demonstrating your ability to communicate clearly and succinctly in written English, such as (but not necessarily limited to) a sample of written technical documentation, a project proposal, or similar.

Position Details

Position Information

Title Communications Network Analyst (UPDATED)
Department Univ Info Tech Svcs Admin (9501)
Location Main Campus
Position Summary

Please Note: the ‘Contact Information for Candidates’ section below has been updated.

University Information Technology Services, within the University of Arizona, is accepting applications for a Communications Network Analyst. This position is part of a team responsible for developing, planning, implementation, support, and monitoring of the University of Arizona’s voice infrastructure including an Alcatel-Lucent 5ESS Switch system, voice gateways and Cisco Unified Communications (UC) Voice over Internet Protocol (VoIP) environment.

The successful candidate will be tasked with performing assigned duties to provide telecommunications solutions to meet University requirements and ensure maximum availability. This position is responsible to assist with the installation of hardware and implementation of software, leverage voice management and monitoring tools, prepare and maintain operating procedures and associated documentation,. The candidate will serve as technical resource to resolve problem escalations and utilize best practices to design secure and highly available voice architecture for the UA.

Incumbent will be responsible for participating in a 24×7 on-call for voice infrastructure emergencies.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state retirement plan; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized on Forbes 2015 list of America’s Best Employers in the United States and has been awarded the 2016 Work-Life Seal of Distinction by World@Work! For more information about working at the University of Arizona, please click here.

Duties & Responsibilities

This is not intended to be a comprehensive list of duties, but rather a representative sample illustrating the type of work:

  • Maintain a understanding of the existing voice infrastructure.
  • Responsible for configuration, maintenance, and support for all elements of voice network.
  • Monitors VoIP system health, alerts, and utilization, and analyzes performance indicators to ensure optimal voice quality and operating efficiency of the Cisco VoIP environment and suggests improvements of existing applications and procedures.
  • Monitor VoIP backups and document a disaster recovery plan for the VoIP network.
  • Audits current production features of CUCM and other Cisco VoIP applications to ensure CID is delivering features and functionality required to support the UA’s mission.
  • Stay abreast of current technologies.
  • Maintain understanding on networking, IP addressing, gateway/routers, and QOS as needed to successfully deploy campus VOIP solution end to end.
  • Identify process inefficiencies and develop new policies and procedures if necessary.
  • Collaborate with other engineering groups and CID team members, readily share information with others, actively seek customer input, and take responsibility for customer issues if necessary.
  • Interface with various Telecom carriers as needed.
  • Have understanding of Federal Communications Commission Regulations.
  • Perform as the customers consultant for all clients voice technology related services.
  • Perform level 1/2 technical support and escalation for telecommunications voice issues by participating in the UITS repair ticket process.
  • Support key initiatives around collaborative technologies, including telepresence, video conferencing, unified communications integration with traditional systems and telephony conversion/migration.
  • Maintain switchroom facility.
  • Assume and perform other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position.
Knowledge, Skills, & Abilities
Minimum Qualifications

Please see ‘Arizona Board of Regents Minimum Qualifications’ below.

Arizona Board of Regents Minimum Qualifications

Three years of experience installing, operating or maintaining communications network hardware or software; OR, Associates degree in Computer Information Technology or related field AND two years of experience installing, operating or maintaining communications network hardware or software; OR, Any equivalent combination of experience, training and/or education.

Preferred Qualifications
  • Prior experience maintaining Cisco VoIP environment that includes, Cisco Unified Communications Manager, Cisco Emergency Responder, Cisco Unity Connection, Cisco IM&Presence and Cisco Contact Center Express.
  • Prior experience with Cisco IOS.
  • Prior experience with Cisco TelePresence VCS Control and Expressway.
  • Understanding of Cisco VoIP & medium/large TDM deployment best practices relating to secure and highly available VoIP & TDM network designs.
  • Knowledge of call accounting principles and applications in a Cisco VoIP environment.
  • Prior experience with installation and maintenance of standard telephony and high-speed carrier and the delivery of channelized voice across similar circuits.
  • VoIP disaster recovery planning experience.
  • Understanding of emergency routing service.
  • Demonstrated experience with customer focused problem solving.
  • Skill in effectively communicating technical subjects both orally and in writing.
Full Time/Part Time Full Time
Number of Hours Worked per Week 40
Job Category Computer, Engineering and Technical
Benefits Eligible Yes - Full Benefits
FLSA Exempt
Posted Rate of Pay TBD
Type of criminal background check required: Fingerprint criminal background check (security sensitive due to title or department)

Posting Detail Information

Posting Number S23461
Number of Vacancies One
Desired Start Date
Position End Date (if temporary)
Limited to Current UA Employees No
Contact Information for Candidates

Melanie Hornstein
mhornstein@email.arizona.edu

Open Date 06/12/2017
Review Start Date 06/19/2017
Close Date
Open Until Filled Yes
Special Instructions to Applicant

Writing Sample: Please include a sample of your original writing demonstrating your ability to communicate clearly and succinctly in written English, such as (but not necessarily limited to) a sample of written technical documentation, a project proposal, or similar.

Quick Link for Internal Postings http://uacareers.com/postings/19479
Diversity Statement

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. We translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we encourage diverse candidates to apply, including people of color, women, veterans, and individuals with disabilities. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Can you perform the essential functions (job duties) of this position with or without accommodation?
    • Yes
    • No
  2. * Where did you first learn about this position?
    • Arizona Daily Star
    • Arizona Republic
    • ArizonaDiversity.com
    • Careerbuilder.com
    • Chronicle of Higher Education
    • Department of Economic Security (DES)
    • Diverse Issues in Higher Education
    • HigherEdsJobs.com
    • Hispanic Outlook in Higher Education
    • Indeed.com
    • InsideHigherEd.com
    • Jobing.Com
    • LinkedIn
    • Local Job Banks
    • Pima County One-Stop
    • Professional Conference
    • Professional journal/publication
    • Referred by UA Employee
    • Invited by Dept to Apply
    • UA Website
    • Other
  3. * Do you have three years of experience installing, operating or maintaining communications network hardware or software; OR, an Associates degree in Computer Information Technology or related field AND two years of experience installing, operating or maintaining communications network hardware or software; OR, any equivalent combination of experience, training and/or education?
    • Yes
    • No

Documents Needed to Apply

Required Documents
  1. Cover Letter
  2. Resume
  3. Writing Sample
Optional Documents