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Director of Stewardship

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Position Details

Position Information

Title Director of Stewardship
Department Development Office (9903)
Location Main Campus
Position Summary

As an integral team member of the University Development Program (UDP), the director is responsible for assessing stewardship functions and envisioning, developing, and implementing a comprehensive, University-wide stewardship plan to strengthen relationships between the University of Arizona and its donors and to support UDP goals. The Director is a key driver of the collection and distribution of information on gift impact and beneficiaries and acts as both donor advocate and gift steward.

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. We translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we encourage diverse candidates to apply, including people of color, women, veterans, and individuals with disabilities. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff, and faculty engagement in addressing issues of diversity and inclusiveness.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!

Accepting a new position is a big life step. We want potential candidates and their families to be able to make informed decisions. Candidates who are considering relocation to the Tucson or Phoenix area, and have been offered an on-site interview, are encouraged to use the free services offered by Above & Beyond Relocation Services (ABRS).Ask your department contact to be introduced to ABRS prior to your visit.

The University of Arizona has been recognized on Forbes 2015 list of America’s Best Employers in the United States and has been awarded the 2016 Work-Life Seal of Distinction by the World@Work! For more information about working at the University of Arizona, please click here.

Duties & Responsibilities

•Assess stewardship needs across the University Development Program and create a comprehensive, University-wide plan to strategically and consistently steward donors at all levels; engage internal and external stakeholders in plan development and implementation.
•Develop, communicate, and monitor the implementation of policies, procedures, and systems for gift acknowledgment, donor recognition, gift utilization, and gift impact reporting.
•Create work plan, procedures, and staffing plan and recruit, train, and supervise a team to proactively support the stewardship responsibilities of relationship managers through the creation and coordination of individualized stewardship plans for principal and major gift donors.
•Plan and facilitate implementation of Founders Society recognition program for $1 million+ donors: collaborate with senior leadership, relationship managers, communications, and donor engagement team to create and fulfill individual stewardship plans for welcoming new members and ongoing engagement of current members.
•Oversee complex, UDP-wide gift acknowledgement process with some portions managed centrally, as determined by plan; ensure coordination of acknowledgments with units and recommend and implement standardization and customization as appropriate.
•Develop and oversee implementation of best-in-class donor service program as a central hub for intake of and response to donor inquiries and needs.
•Drive the creation and implementation of individual recognition plans for donors who make transformative gifts; engage with relevant UDP partners (executive leadership, relationship managers, deans/directors, faculty, events, and communications).
•Create multi-year and annual calendar, work plans, budgets, and staffing plans for centrally-managed stewardship programs and services.
•Oversee the preparation and distribution of UA and UAF endowment performance reports to donors in coordination with UAF marketing and communications team.
•Ensure coordinated stewardship of scholarship, endowment, and other designated funds across the UDP: engage necessary partners to gather information on use of funds and outcomes achieved (Office of Financial Aid, relationship managers, deans, faculty, etc.); lead process creationand oversee implementation of reporting to donors on usage and impact of funds.
•Track and evaluate outcomes and the effectiveness of stewardship programs and recognition activities.
•Creatively apply best practices and new technologies in developing digital strategies for stewardship, enhancing relationships with donors across the country and abroad.
•Work with the Board and Donor Engagement team in the strategic planning of events and programs that are designed to cultivate and steward donors.
•Create processes for addressing donor/constituent concerns regarding stewardship issues; ensure elevation of issues to senior leadership as necessary and appropriate.
•Maintain professional connections and interactions with donor relations colleagues through CASE and ADRP.
•Participate in long-term and short-term planning for the department.
•The Director may make financial/budget decisions in the course of performing the duties outlined above.
•Perform additional duties as assigned.

Knowledge, Skills, & Abilities

•Deep knowledge of donor relations and stewardship.
•A collaborative team leader who takes initiative, sets priorities, and maximizes resources.
•Ability to successfully handle multiple tasks and projects congruently.
•Commitment to working in a team environment with shared goals.
•Communicates information in a clear, concise, accurate, and timely manner.
•Extreme attention to detail and ability to create editing and review processes designed to produce impeccable work products.
•Ability to handle highly confidential and sensitive information in a discrete and professional manner.
•Ability to provide sound judgment and offer solutions that align with UDP guiding principles and ethical standards of the development profession.
•Adaptable to changing processes and environments.
•Demonstrated commitment to exceptional customer service with the ability to translate the UDP guiding principle of donor-centricity into programmatic practices.
•Recognizes and respects different perspectives. Open to the ideas and views of others.
•Comfort in organizing, tracking, and interpreting constituent and contribution data.
•Knowledge of budgeting and demonstrated ability to accomplish work plans within prescribed budget parameters.

Minimum Qualifications

•Bachelor’s degree;
•Proven experience providing service to philanthropic donors;
•Proven experience leading teams to create and implement donor relations programs;
•Proficiency in MS office applications;
•Experience using donor relationship management systems to document, track, and analyze stewardship programs; AND
•Five plus years of development and/or donor relations experience with major emphasis on the donor stewardship component.
•Experience managing staff and building high-functioning teams.
•Demonstrated experience devising and implementing automated processes tempered with high-touch components to effectively manage high-volume work flow with appropriate personalization and customization.

Preferred Qualifications

•Experience managing staff.
•Seven plus years’ experience in development and/or donor relations, with some work experience in a large, complex institution with centralized and decentralized operational components.
•Experience using Raiser’s Edge or Blackbaud CRM.
•Five plus years of development and/or donor relations experience in higher education with major emphasis on the donor stewardship component.

FLSA Exempt
Full Time/Part Time Full Time
Number of Hours Worked per Week 40+
Job Category Administrative and Professional
Benefits Eligible Yes - Full Benefits
Posted Rate of Pay DOE
Type of criminal background check required: Fingerprint criminal background check (security sensitive due to job duties)

Posting Detail Information

Posting Number A21573
Number of Vacancies One
Desired Start Date 04/18/2017
Position End Date (if temporary)
Limited to Current UA Employees No
Contact Information for Candidates

Laurie Carlin
carlin@uafoundation.org

Applications must be submitted online. Click “Apply for this Job” to do so.

If you experience difficulties with the application system, please contact hrsolutions@email.arizona.edu

Open Date 03/27/2017
Close Date
Open Until Filled Yes
Review Begins On 04/17/2017
Special Instructions to Applicant
Diversity Statement

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. We translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we encourage diverse candidates to apply, including people of color, women, veterans, and individuals with disabilities. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

Quick Link for Internal Postings http://uacareers.com/postings/17456

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Can you perform the essential functions (job duties) of this position with or without accommodation?
    • Yes
    • No
  2. * Where did you first learn about this position?
    • Arizona Daily Star
    • Arizona Republic
    • ArizonaDiversity.com
    • Careerbuilder.com
    • Chronicle of Higher Education
    • Department of Economic Security (DES)
    • Diverse Issues in Higher Education
    • HigherEdsJobs.com
    • Hispanic Outlook in Higher Education
    • Indeed.com
    • InsideHigherEd.com
    • Jobing.Com
    • LinkedIn
    • Local Job Banks
    • Pima County One-Stop
    • Professional Conference
    • Professional journal/publication
    • Referred by UA Employee
    • Invited by Dept to Apply
    • UA Website
    • Other
  3. * Do you have a Bachelor's Degree?
    • Yes
    • No

Documents Needed to Apply

Required Documents
  1. Cover Letter
  2. Resume
  3. Writing Sample
Optional Documents