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Multi-Media Instructional Support Technician

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Position Details

Position Information

Title Multi-Media Instructional Support Technician
Department Univ Info Tech Svcs Admin (9501)
Location Main Campus
Position Summary

The Classroom Technology Services team, a division of University Information Technology Services, is accepting applications for the position of Multi-Media Instructional Support Technician. The team is responsible for installing, maintaining, and supporting technology in the 243 centrally scheduled classrooms. Team members also provide training, technical advice, and assistance to instructors.
Please note: This position is Monday – Friday 7:00 – 4:00 and one Saturday per month and occasional overtime on nights and weekends.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state retirement plan; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized on Forbes 2015 list of America’s Best Employers in the United States and has been awarded the 2016 Work-Life Seal of Distinction by World@Work! For more information about working at the University of Arizona, please click here.

Duties & Responsibilities

• Installs, maintains, and operates state of the art audio/video/multi-media instructional equipment used to support a wide variety of instructional methods and techniques across many academic disciplines.
• Provides training, technical advice, and assistance to faculty, graduate assistants, and staff regarding equipment capabilities for specific instructional applications.
• Responds to urgent calls for immediate assistance; troubleshoots and resolves technical issues with classroom equipment and software quickly.
• Configures instructional software (e.g., Panopto, Doceri, Adobe Connect) for instructors and faculty using the centrally scheduled classrooms.
• Assist instructors and faculty with the use of Instructional software in the classroom (e.g., Panopto, Turning Tech, Adobe Connect).
• Identifies and resolves audio or video issues; collaborates with CTS team members to resolve more complicated issues.
• Researches emerging trends in multi-media instructional equipment and develops collaborative recommendations for the selection and implementation of multi-media instructional equipment for classroom renovations.
• Plans, organizes, leads, and participates in equipment installation and upgrades; connects, interfaces, and tests installed equipment.
• Contacts and communicates with vendors when instructional technology malfunctions cannot be resolved.
• Programs electronic door locks.
• Delivers and sets up reserved supplemental equipment in classrooms within specified timeframe.
• Routinely cleans and maintains instructional equipment and teaching stations in the classrooms. Maintenance includes using the computer interface to verify audio and video connections, changing projection lamps, trouble shooting, soldering, connecting or replacing cables, and adjusting audio and video output quality. Replaces consumables (e.g., batteries, light bulbs) in the classrooms.
• Coordinates with Room Scheduling unit to reserve rooms that require equipment repair.
• Contacts instructors and informs them of any technological malfunctions in a scheduled room.
• Performs minor daily maintenance of assigned campus delivery vehicle and coordinates major repair/maintenance with team supervisor.
• Maintains instructional equipment inventory both in the classrooms and in satellite storerooms.

Knowledge, Skills, & Abilities

• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Able to work both independently and as a strong team player.
• Able to lift/carry 50 pounds and to work on ladders.
• Ability to follow instructions from team leads/supervisors.

Minimum Qualifications

• Ability to drive according to the University Fleet Safety Policy.

Arizona Board of Regents Minimum Qualifications

Two years of any combination of technical training and experience operating, maintaining, and installing multi-media instructional equipment; OR, any equivalent combination of experience, training and/or education.

Preferred Qualifications

• Experience working in an educational environment.
• Experience working with instructional technology equipment and software.

Full Time/Part Time Full Time
Number of Hours Worked per Week 40
Job Category Computer, Engineering and Technical
Benefits Eligible Yes - Full Benefits
FLSA Non-Exempt
Posted Rate of Pay TBD
Type of criminal background check required: Fingerprint criminal background check (security sensitive due to title or department)

Posting Detail Information

Posting Number S22845
Number of Vacancies Multiple
Desired Start Date
Position End Date (if temporary)
Limited to Current UA Employees No
Contact Information for Candidates

Sarah Swanson
sarahs@email.arizona.edu

Open Date 03/02/2017
Review Start Date 03/07/2017
Close Date
Open Until Filled Yes
Special Instructions to Applicant
Quick Link for Internal Postings http://uacareers.com/postings/16778
Diversity Statement

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Can you perform the essential functions (job duties) of this position with or without accommodation?
    • Yes
    • No
  2. * Where did you first learn about this position?
    • Arizona Daily Star
    • Arizona Republic
    • ArizonaDiversity.com
    • Careerbuilder.com
    • Chronicle of Higher Education
    • Department of Economic Security (DES)
    • Diverse Issues in Higher Education
    • HigherEdsJobs.com
    • Hispanic Outlook in Higher Education
    • Indeed.com
    • InsideHigherEd.com
    • Jobing.Com
    • LinkedIn
    • Local Job Banks
    • Pima County One-Stop
    • Professional Conference
    • Professional journal/publication
    • Referred by UA Employee
    • Invited by Dept to Apply
    • UA Website
    • Other
  3. * Do you have two years of any combination of technical training and experience operating, maintaining, and installing multi-media instructional equipment; OR, any equivalent combination of experience, training and/or education?
    • Yes
    • No

Documents Needed to Apply

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents