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Specialist, Information Technology Training

Below you will find the details for the position including any supplementary documentation and questions you should review before applying to the opening.  To apply to the position, please click the Apply to this Job link/button.

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Please see Special Instructions for more details.

Instructions for Writing Sample: This position requires the candidate to compose original training documentation. Please provide a sample of training documentation developed exclusively by you.

Position Details

Position Information

Title Specialist, Information Technology Training
Department Univ Info Tech Svcs Admin (9501)
Location Main Campus
Position Summary

The UITS Workshops and Training team develops and delivers end-user training for enterprise level systems at the University of Arizona. The IT Training Specialist participates in executing the vision and plan for training functional staff within campus departments and supports the work of the team by assisting in workshops and demonstrations, interacting with clients, managing and developing internal systems, and developing training materials.

A successful candidate will be an experienced software trainer and instructional designer, with strong communication skills to deliver technical information to a non-technical audience. In addition, the candidate will be well-organized, good-humored, attentive to detail, experienced in helping users manage and embrace change, and willing to learn and advocate new software and systems.

Please note: This position is a year to year appointment and is currently planned for a 2-year duration. Future workforce planning efforts and the availability of funding will determine if the position will continue beyond the initial 2-year period.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!

Accepting a new position is a big life step. We want potential candidates and their families to be able to make informed decisions. Candidates who are considering relocation to the Tucson or Phoenix area, and have been offered an on-site interview, are encouraged to use the free services offered by Above & Beyond Relocation Services (ABRS).Ask your department contact to be introduced to ABRS prior to your visit.

The University of Arizona has been recognized on Forbes 2015 list of America’s Best Employers in the United States and has been awarded the 2016 Work-Life Seal of Distinction by World@Work! For more information about working at the University of Arizona, please click here.

Duties & Responsibilities

•Develop and publish training materials using a variety of delivery mechanisms.
•Find new and innovative ways to provide effective training.
•Review and evaluate effectiveness of teaching methods and work activities.
•Update current online tutorials and create new tutorials in the application as applicable and appropriate.
•Assist in maintaining training environments for Enterprise application systems.
•Maintain current and develop new training content using tools such as Articulate Storyline.
•Manage third party training resources and promote them to campus users.
•Assist in developing and maintaining systems and processes for managing departmental workflow.
•Maintain department website and documentation.
•Assist in workshop preparation.

Knowledge, Skills, & Abilities

•Excellent written and verbal communication skills.
•Excellent customer service skills.
•Good working knowledge of training principles, practices, and procedures.
•Good working knowledge of principles of curriculum development.
•Knowledge of educational and training resources.
•Knowledge and technical experience in best practices for information technology training design and delivery.
•Good working knowledge with e-Learning content creation software.
•Self-motivated, proactive, independent, and responsive.
•Adept at working with diverse populations and able to communicate and translate effectively with and between different levels of technical and professional expertise.
•Experience helping users manage and embrace change.
•Adept at learning new software quickly.
•Able to thrive in a team environment and work collaboratively with a diverse range of people.

Minimum Qualifications

•Bachelor’s degree with 2 to 4 years of comparable experience

Preferred Qualifications

•Familiar with Oracle UPK.
•Experience with Articulate Storyline software.
•Familiar with the University of Arizona enterprise systems.

FLSA Exempt
Full Time/Part Time Full Time
Number of Hours Worked per Week 40
Job Category Computer, Engineering and Technical
Benefits Eligible Yes - Full Benefits
Posted Rate of Pay DOE
Type of criminal background check required: Fingerprint criminal background check (security sensitive due to title or department)

Posting Detail Information

Posting Number A21487
Number of Vacancies One
Desired Start Date
Position End Date (if temporary)
Limited to Current UA Employees No
Contact Information for Candidates

Sarah Swanson

Open Date 02/22/2017
Close Date
Open Until Filled Yes
Review Begins On 03/06/2017
Special Instructions to Applicant

Instructions for Writing Sample: This position requires the candidate to compose original training documentation. Please provide a sample of training documentation developed exclusively by you.

Diversity Statement
Quick Link for Internal Postings

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Can you perform the essential functions (job duties) of this position with or without accommodation?
    • Yes
    • No
  2. * Where did you first learn about this position?
    • Arizona Daily Star
    • Arizona Republic
    • Chronicle of Higher Education
    • Department of Economic Security (DES)
    • Diverse Issues in Higher Education
    • Hispanic Outlook in Higher Education
    • Jobing.Com
    • LinkedIn
    • Local Job Banks
    • Pima County One-Stop
    • Professional Conference
    • Professional journal/publication
    • Referred by UA Employee
    • Invited by Dept to Apply
    • UA Website
    • Other
  3. * Do you have a Bachelor's degree with 2 to 4 years of comparable experience?
    • Yes
    • No

Documents Needed to Apply

Required Documents
  1. Resume
  2. Cover Letter
  3. Writing Sample
Optional Documents