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Health Educator, Consumer Navigator (Part Time) (ETE) (Coconino, Mohave, Navajo or Apache County)

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Position Details

Position Information

Title Health Educator, Consumer Navigator (Part Time) (ETE) (Coconino, Mohave, Navajo or Apache County)
Department Rural Health Office (4209)
Location Arizona Health Sciences Center
Position Summary

The University of Arizona Center for Rural Health (AzCRH) was awarded a Cooperative Agreement to Support Navigators in Arizona’s Federally Facilitated Marketplace.
The AzCRH Navigator will:
1. Increase the participation rate of eligible uninsured Arizonans in its Federally Facilitated Marketplace Qualified Health Plans (FFM QHPs).
2. Facilitate re-enrollment for eligible Arizonans in its FFM QHPs, Medicaid and the Children’s Health Insurance Program (CHIP).

Under the general supervision of the Director of the Center for Rural Health, this position will conduct outreach, enrollment, education, marketing, and re-enrollment activities in Arizona’s Marketplace. AzCRH prioritizes hard to reach rural areas and populations with historically low FFM participation rates including Latino, American Indian, rural, disabled and special populations in all 15 Arizona counties, specifically Coconino, Mohave, Navajo and Apache Counties. Navigators raise awareness, provide education, distribute FFM enrollment information, education and materials. Navigators collaborate with consumers, stakeholders, and other funded Arizona Navigator programs. Navigators provide enrollment assistance, educate eligible consumers about coverage resources in Arizona’s Marketplace, and direct consumers ineligible for Marketplace coverage to other potential coverage available through the Medicaid program – the Arizona Health Care Cost Containment System (AHCCCS) – or other programs. Navigators serve as an unbiased, accurate resource for consumers, businesses and others about plans offered in the Arizona Marketplace, Medicaid coverage, and other coverage alternatives. AzCRH Navigators work off campus, based out of community organizations.

This position requires some evening and weekend work. The successful candidate must be comfortable and effective at working with culturally diverse groups of individuals. Also possess the ability to successfully manage differing needs, interests and viewpoints from consumers. An enthusiasm for health care reform is necessary.

This is an Extended Temporary Employment (ETE) position. For further details on this type of position at the University of Arizona, please click here.

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. We translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we encourage diverse candidates to apply, including people of color, women, veterans, and individuals with disabilities. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff, and faculty engagement in addressing issues of diversity and inclusiveness.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state retirement plan; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized on Forbes 2015 list of America’s Best Employers in the United States and has been awarded the 2015 Work-Life Seal of Distinction by the Alliance for Work-Life Progress! For more information about working at the University of Arizona, please click here.

Duties & Responsibilities
  • Attend all required training sessions, complete the certification process, pass the navigator certification examination, complete the Arizona Navigator licensing process, complete Arizona’s required fingerprinting, and comply with all federal and state Navigator requirements to maintain certification and licensing through the duration of employment.
  • Provide education, enrollment and re-enrollment services to target populations.
  • Advise and assist community members with health insurance questions, including determining eligibility for coverage, selecting a Marketplace plan, providing information about cost sharing and premium assistance through tax credit subsidies, co-pays, deductibles and out-of-pocket expenses for plans offered on the Arizona Marketplace, and as appropriate, information for other public coverage or assistance programs.
  • Maintain and adhere to required client confidentiality standards, appropriate policies to control conflicts of interest, and ensure assistance meets privacy and security standards.
  • Enter assistance data on a daily basis into the online database.
  • Submit required reports to project staff in a timely manner.
  • Track progress toward goals.
  • Regularly communicate with project staff about data, performance and program needs.
  • Work collaboratively with regional staff and members of the advocacy and business communities to coordinate public education, outreach and enrollment assistance.
  • Attend on-going education and training.
  • Schedule, coordinate, and deliver community educational presentations, seminars, and outreach events.
  • Provide excellent customer service to internal and external clients.
Knowledge, Skills, & Abilities
  • Significant knowledge about health insurance, health coverage operations, and federal health care reform.
  • Experience with or ability to learn software packages and client tracking systems.
  • Experience with or ability to learn software packages and client tracking systems.
  • Able to successfully manage differing needs, interests and viewpoints.
  • Strong analytical, and writing skills.
  • Comfortable and effective at working with culturally diverse groups of individuals.
Minimum Qualifications
  • Proficiency in Word, PowerPoint, and Excel.
Arizona Board of Regents Minimum Qualifications

Bachelor’s degree in Health Education or related field AND two years of health education experience; OR, six years of health education experience; OR, any equivalent combination of experience, training and/or education.

Preferred Qualifications
  • 2016-2017 Federally Certified Assister (Navigator or Certified Application Counselor) with a current Arizona Department of Insurance license or Benefit Coordinator.
  • Basic knowledge of health insurance and health care system.
  • Experience developing and implementing education and outreach programs.
  • Experience working with community-based outreach and/or community services.
Full Time/Part Time Part Time
Number of Hours Worked per Week 20
Job Category Administrative and Professional
Benefits Eligible Yes - Full Benefits
FLSA Exempt
Posted Rate of Pay $16.52 Per Hour
Type of criminal background check required: Name-based criminal background check (non-security sensitive)

Posting Detail Information

Posting Number S22725
Number of Vacancies One
Desired Start Date 03/13/2017
Position End Date (if temporary)
Limited to Current UA Employees No
Contact Information for Candidates

Alyssa Padilla

Open Date 01/27/2017
Review Start Date 02/02/2017
Close Date
Open Until Filled Yes
Special Instructions to Applicant
Quick Link for Internal Postings
Diversity Statement

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Can you perform the essential functions (job duties) of this position with or without accommodation?
    • Yes
    • No
  2. * Where did you first learn about this position?
    • Arizona Daily Star
    • Arizona Republic
    • Chronicle of Higher Education
    • Department of Economic Security (DES)
    • Diverse Issues in Higher Education
    • Hispanic Outlook in Higher Education
    • Jobing.Com
    • LinkedIn
    • Local Job Banks
    • Pima County One-Stop
    • Professional Conference
    • Professional journal/publication
    • Referred by UA Employee
    • Invited by Dept to Apply
    • UA Website
    • Other
  3. * Do you have a Bachelor's degree in Health Education or related field AND two years of health education experience; OR, six years of health education experience; OR, any equivalent combination of experience, training and/or education?
    • Yes
    • No
  4. * Please describe your proficiency in using Microsoft Word, Excel, and Outlook.

    (Open Ended Question)

Documents Needed to Apply

Required Documents
  1. Cover Letter
  2. Resume
Optional Documents