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IT Support Center Specialist, Senior

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Please see Special Instructions for more details.

INSTRUCTIONS FOR WRITING SAMPLE: Please briefly respond to the article below (300 words or less). Please include the following in your response: What you found most interesting about the article, positive ways this technology could impact it's users, and any potential problems you could see arising from this new technology. Please attach your response as a document in the appropriate area. ARTICLE: Tesla unveils its solar roof and Powerwall 2 The company wants you to harness the power of the sun. Roberto Baldwin At Universal Studios in Los Angeles tonight, Tesla CEO Elon Musk showed off the company's solar roof-top panels, a new $5,500 Powerwall 2 high-capacity residential battery pack, and the Powerpack 2 for businesses. Musk and company have been teasing these photovoltaic cell-embedded rooftop panels for a few weeks. The event was probably timed as an grand explanation for why it's important that the automaker acquire Solar City. Musk said that if the merger doesn't go through, the launch of the new tiles will be difficult. During the event, Musk talked about the price of the panels -- sort of. He said that the "installed cost is less than a normal roof and the cost of electricity." But there was no concrete pricing announced noting that it's difficult to put a price on what it'll cost for every house. Of course a price per square foot would have been helpful. Ultimately, the company plans to sell the tiles directly to customers instead of working with home builders. Tesla did install non-operational tiles on the Desperate Housewives' homes before the event. While everyone waited for Musk to take the stage, no one took notice of the homes because they seemed so normal. That's exactly what Tesla and Solar City were going for. In fact, Musk also showed off a Tuscan-style house with glass tiles on the roof of the garage that to the naked eye, probably doesn't look like it's harnessing the energy of the sun. The rest of the house had its original tiles, with Tesla noting that this sort of installation gives home owners the opportunity to only place only the solar panels they need while keeping their abodes looking good. "People love their homes and we want them to be better," Musk said. Of course the entire equation requires batteries to keep the humming along when the sun goes down. With that in mind, Tesla also introduced a new version of its Powerwall. The company said the two 14kWh lithium-ion batteries inside each pack (over double the capacity of the previous version) will power a four-bedroom house with lights, refrigerator and other appliances for an entire day. The new Powerall also now includes a built-in power inverter. That's a departure from the previous version, which required a separate piece of hardware. The inverter in the new Powerwall works directly with the solar roof tiles to convert sunlight into electricity. Musk said they will start installing the glass tiles in summer 2017 and insisted that the roofs will last a very, very long time. "We expect this to have two or three times the longevity of asphalt" he said. "It's really never going to wear out. It's got a quasi-infinite lifetime. It's made of quartz." This excerpt was pulled from an article posted by www.engadget.com. The original article can be found at: https://www.engadget.com/2016/10/28/tesla-unveils-its-solar-roof-and-powerwall-2/

Position Details

Position Information

Title IT Support Center Specialist, Senior
Department Univ Info Tech Svcs Admin (9501)
Location Main Campus
Position Summary

University Information Technology Services, within the University of Arizona, is accepting applications for the position of Information Technology Support Center Specialist, Senior. In an environment that operates twenty-four hours a day, seven days a week, the Information Technology Support Center Specialist, Senior provides advanced technical support, training and guidance to the campus community regarding the use, maintenance, and repair of computer technology. The schedule for this position is Sunday – Thursday 8:00 a.m. – 5:00 p.m.

UACareers: https://uacareers.com/
UITS – http://uits.arizona.edu

UITS – Where We Put U First in IT
UITS is a 300 plus-member service unit with a mission to support and enhance the University’s ability to fulfill its objectives by providing effective and efficient computing and communications solutions. UITS acts as a facilitator and proactive coordinator of integrative technology services for campus. We are committed to supporting a technological foundation that enhances learning, research and business, recognizing that to serve the campus well we must promote user self-sufficiency, easy access to information, and collaborative relationships with users.
UITS supports and works collaboratively with all three communities of our campus: staff, faculty, and students.
UITS is committed to high-quality, value-added services delivered through strong values of respect, integrity, and transparency.
UITS provides two mission-critical IT components to the campus: Infrastructure & Client Services and Enterprise Applications.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state retirement plan; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized on Forbes 2015 list of America’s Best Employers in the United States and has been awarded the 2015 Work-Life Seal of Distinction by the Alliance for Work-Life Progress! For more information about working at the University of Arizona, please click here.

Duties & Responsibilities

- Trains, coaches and provides technical expertise to support center employees and student workers. Acts as a resource to IT Support Center Specialists
-Leads assigned cross-functional team projects.
-Identifies policies, procedures and work flows needing improvement and recommends solutions.
-Researches emerging technologies which may require user support and recommends updated procedures.
-Receives and prioritizes incoming telephone, voicemail, email and in-person requests for assistance from users experiencing problems with hardware, software, networking and other computing-related technologies. Logs and tracks calls using problem management database, and maintains history records and related documentation.
-Evaluates and resolves client computing issues in-person and remotely; corrects problems by recommending and assisting with minor repairs to equipment and/or entering specialized commands or data into systems.
-Writes, updates and/or reviews detailed client documentation and manuals for software applications, network configurations and hardware settings.
-Installs and/or assists in the installation and configuration of software and hardware.
-Trains and guides campus community members in the use of technology.
-May write on-line announcements to notify customers of system changes or issues, security alerts and new software/hardware releases. May monitor on-line forums and web pages for content accuracy and usability.

Knowledge, Skills, & Abilities
Minimum Qualifications

Please see Arizona Board of Regents Minimum Qualifications below.

Arizona Board of Regents Minimum Qualifications

Four years of hardware/software experience in area of assignment including two years of experience providing IT customer support services; OR, an Associate’s degree in Management Information Systems, Computer Information Technology or related field AND three years of hardware/software experience in area of assignment including two years of experience providing IT customer support services; OR, Any equivalent combination of experience, training and/or education.

Preferred Qualifications

- Comprehensive knowledge of computer networks and remote troubleshooting techniques.
- Skill in training and coaching others.
- Skill in leading projects.

Full Time/Part Time Full Time
Number of Hours Worked per Week 40
Job Category Computer, Engineering and Technical
Benefits Eligible Yes - Full Benefits
FLSA Non-Exempt
Posted Rate of Pay DOE
Type of criminal background check required: Fingerprint criminal background check (security sensitive due to title or department)

Posting Detail Information

Posting Number S22622
Number of Vacancies One
Desired Start Date
Position End Date (if temporary)
Limited to Current UA Employees No
Contact Information for Candidates

Sarah Swanson
sarahs@email.arizona.edu

Open Date 01/17/2017
Review Start Date 01/23/2017
Close Date
Open Until Filled Yes
Special Instructions to Applicant

INSTRUCTIONS FOR WRITING SAMPLE: Please briefly respond to the article below (300 words or less). Please include the following in your response: What you found most interesting about the article, positive ways this technology could impact it’s users, and any potential problems you could see arising from this new technology. Please attach your response as a document in the appropriate area.

ARTICLE:
Tesla unveils its solar roof and Powerwall 2
The company wants you to harness the power of the sun.
Roberto Baldwin

At Universal Studios in Los Angeles tonight, Tesla CEO Elon Musk showed off the company’s solar roof-top panels, a new $5,500 Powerwall 2 high-capacity residential battery pack, and the Powerpack 2 for businesses.
Musk and company have been teasing these photovoltaic cell-embedded rooftop panels for a few weeks. The event was probably timed as an grand explanation for why it’s important that the automaker acquire Solar City. Musk said that if the merger doesn’t go through, the launch of the new tiles will be difficult.

During the event, Musk talked about the price of the panels — sort of. He said that the “installed cost is less than a normal roof and the cost of electricity.” But there was no concrete pricing announced noting that it’s difficult to put a price on what it’ll cost for every house. Of course a price per square foot would have been helpful. Ultimately, the company plans to sell the tiles directly to customers instead of working with home builders.

Tesla did install non-operational tiles on the Desperate Housewives’ homes before the event. While everyone waited for Musk to take the stage, no one took notice of the homes because they seemed so normal. That’s exactly what Tesla and Solar City were going for.
In fact, Musk also showed off a Tuscan-style house with glass tiles on the roof of the garage that to the naked eye, probably doesn’t look like it’s harnessing the energy of the sun. The rest of the house had its original tiles, with Tesla noting that this sort of installation gives home owners the opportunity to only place only the solar panels they need while keeping their abodes looking good. “People love their homes and we want them to be better,” Musk said.

Of course the entire equation requires batteries to keep the humming along when the sun goes down. With that in mind, Tesla also introduced a new version of its Powerwall. The company said the two 14kWh lithium-ion batteries inside each pack (over double the capacity of the previous version) will power a four-bedroom house with lights, refrigerator and other appliances for an entire day.
The new Powerall also now includes a built-in power inverter. That’s a departure from the previous version, which required a separate piece of hardware. The inverter in the new Powerwall works directly with the solar roof tiles to convert sunlight into electricity.
Musk said they will start installing the glass tiles in summer 2017 and insisted that the roofs will last a very, very long time. “We expect this to have two or three times the longevity of asphalt” he said. “It’s really never going to wear out. It’s got a quasi-infinite lifetime. It’s made of quartz.”

This excerpt was pulled from an article posted by www.engadget.com. The original article can be found at: https://www.engadget.com/2016/10/28/tesla-unveils-its-solar-roof-and-powerwall-2/

Quick Link for Internal Postings http://uacareers.com/postings/15857
Diversity Statement

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Can you perform the essential functions (job duties) of this position with or without accommodation?
    • Yes
    • No
  2. * Where did you first learn about this position?
    • Arizona Daily Star
    • Arizona Republic
    • ArizonaDiversity.com
    • Careerbuilder.com
    • Chronicle of Higher Education
    • Department of Economic Security (DES)
    • Diverse Issues in Higher Education
    • HigherEdsJobs.com
    • Hispanic Outlook in Higher Education
    • Indeed.com
    • InsideHigherEd.com
    • Jobing.Com
    • LinkedIn
    • Local Job Banks
    • Pima County One-Stop
    • Professional Conference
    • Professional journal/publication
    • Referred by UA Employee
    • Invited by Dept to Apply
    • UA Website
    • Other
  3. * Do you have four years of hardware/software experience in area of assignment including two years of experience providing IT customer support services; OR, an Associate's degree in Management Information Systems, Computer Information Technology or related field AND three years of hardware/software experience in area of assignment including two years of experience providing IT customer support services; OR, any equivalent combination of experience, training and/or education?
    • Yes
    • No

Documents Needed to Apply

Required Documents
  1. Resume
  2. Cover Letter
  3. Writing Sample
Optional Documents